Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
ZapiDesk serves as an AI-driven virtual receptionist tailored specifically for medical facilities and clinics. It streamlines front-desk communication by managing incoming calls, addressing patient questions, aiding in appointment scheduling, and providing timely assistance around the clock. This ensures that calls are answered swiftly, which in turn minimizes missed calls, enhances patient access, and fosters a more reliable communication experience.
The platform can be tailored to fit the unique needs of each practice, incorporating elements such as greetings, AI voice options, languages, conversation flows, operational hours, holiday schedules, and preferred communication methods. ZapiDesk also facilitates workflows related to appointments, call routing, collection of patient information, and offers API integrations. By taking over repetitive administrative tasks, ZapiDesk lightens the burden on reception staff, boosts operational efficiency, and enables team members to dedicate more time to patient care while the AI manages all communication tasks. In doing so, it significantly enhances the overall patient experience and satisfaction.
Description
Zo, developed by Zocdoc, is an innovative AI-driven phone assistant designed to swiftly manage inbound scheduling calls, eliminating the frustration of hold times and traditional IVR systems while efficiently booking patient appointments directly into existing electronic health record (EHR) systems through natural, conversational dialogue. This tool can handle an unlimited number of concurrent calls around the clock, autonomously addressing up to 70% of scheduling inquiries and only passing more complicated issues to human staff as necessary. Zo can be tailored to fit the specific booking protocols of different practices, integrates flawlessly with their telecommunication and EHR systems, and smartly directs patients by, for example, sending routine requests to nurse practitioners while reserving more complex matters for physicians. Practices are charged only for successfully scheduled appointments, avoiding any upfront costs, per-minute fees, or lengthy contracts, thus presenting a low-risk option for implementation. Initial users have reported that average call resolution times are under 3 minutes and 30 seconds without any hold time, coupled with patient satisfaction ratings that surpass 80%. This level of efficiency not only enhances workflow but also significantly improves the overall patient experience.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
Google Cloud Platform
No
Pricing Details
$490/year
Free Trial
Yes
Free Version
No
Pricing Details
Free
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
DigiMantra
Founded
2012
Country
India
Website
digimantra.com
Vendor Details
Company Name
Zocdoc
Founded
2007
Country
United States
Website
www.zocdoc.com/about/ai-phone-assistant/