Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
RINAX has developed distribution management software called X4 to help our clients streamline essential business operations, encompassing areas like sales order processing, pricing strategy, gross margin oversight, inventory replenishment, and cash flow management. With X4, users can swiftly input sales orders, retrieve invoices or sales data instantly, and handle returns with just a few clicks, which ultimately leads to serving and satisfying more customers in a shorter timeframe. This software empowers businesses to price products for increased profitability, maintain optimal inventory levels, achieve efficiency with fewer personnel, and enhance overall outcomes. RINAX’s comprehensive computer systems are designed to support both business-to-business and business-to-consumer transactions, catering to single-store and multi-branch setups. Additionally, the software features an invoicing module tailored for both order-desk and over-the-counter transactions, complete with tools for customer credit management, special order processing, and inventory oversight, ensuring businesses can operate smoothly and effectively. By integrating all these functionalities, X4 not only simplifies daily operations but also positions companies for sustained growth in a competitive marketplace.
Description
Marketers who market to both business-to-business (B2B), and business-to-consumer (B2C), aim to attract the attention of two distinct target groups. Although there are many similarities between the two types of marketing, each channel requires different communication strategies. Omnichannel Customer Communication is a key feature of modern contact center technology. This new concept allows you to communicate with your clients through all channels. Your customers can contact you via new media channels, such as chat, social media, and self-service. Low Code means you don't need to code or have any technical skills for process design. Instead of learning complicated coding, you can design your application interface and workflows directly from the design interfaces.
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$75.00/month/user
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Rinax Systems
Country
United States
Website
www.rinax.com/Software/Distribution
Vendor Details
Company Name
Next4biz
Founded
2006
Country
United States
Website
www.next4biz.com/customer-service-management/
Product Features
Distribution
Barcoding / RFID
No
Import / Export Management
No
Inventory Management
No
Order Management
No
Purchasing
No
Returns Management
No
Sales Forecasting
No
Shipping Management
No
Warehouse Management
No
Product Features
Customer Service
Alerts / Escalation
Yes
Appointment Management
Yes
Call Center Management
Yes
Email Management
Yes
Knowledge Base
Yes
Live Chat
Yes
Performance Metrics
Yes
Queue Management
Yes
Self Service Portal
Yes
Social Media Integration
Yes
Surveys & Feedback
Yes
Virtual Assistant
Yes
Workflow Management
Yes
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
Yes
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
Yes
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
Yes
Live Chat
Yes
Multi-Channel Communication
Yes
Multiple Brands / Products
Yes
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes