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Description
Web Tracks by Gritware can be used to manage your IT assets and help desk. Web Tracks is browser-based and simple to use. It allows IT professionals to easily assign tasks and help desk tickets, track peripherals and software licensing and track IT expenditures. You can also create reports on help desk, inventory and purchasing. Web Tracks comes in two versions: Standard and Enterprise.
Description
At the core of mDesking 360 lies mDesking, which is recognized as the leading solution for sales management and desking in the industry. This innovative platform expertly extracts, evaluates, and oversees the countless combinations of lender and OEM programs on the market, pinpointing truly exceptional and scientifically optimized solutions for both dealers and their customers. By integrating our fundamental data processing and calculation capabilities with the advanced features of mDrive, mDesking 360 emerges as the most robust and cutting-edge digital retailing and desking solution available today. The true potential of mDesking 360 is unlocked through its diverse feature functionality modules; it is this synergy among the modules that establishes mDesking 360 as a standard for excellence within the desking landscape. Uniquely, mDesking is the sole desking solution that delves into, monitors, and analyzes a vast array of lease and finance lender program combinations, ensuring unparalleled insights and performance. This capability not only enhances decision-making for dealers but also elevates the overall customer experience in the retail process.
API Access
Has API
API Access
Has API
Integrations
User.com
Pricing Details
$295.00/one-time
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Gritware
Founded
1998
Country
United States
Website
www.gritware.com
Vendor Details
Company Name
Market Scan
Country
United States
Website
www.marketscan.com/Solutions/Dealers/mDesking
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
IT Asset Management
Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management
