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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Vars Health is an innovative platform tailored for healthcare staffing and workforce management, facilitating the seamless operation of staffing agencies from the initial candidate onboarding through to shift fulfillment and billing processes. It consolidates various elements such as candidate records, credentialing, scheduling, job and shift management, rate settings, and operational workflows into a single cohesive system. This platform empowers healthcare staffing teams to effectively track licenses and certifications, oversee expiration dates, manage candidate availability efficiently, assign qualified professionals to shifts, and gain enhanced visibility across facilities and workforce activities. By minimizing manual handoffs and eliminating reliance on spreadsheet-based methods, Vars Health accelerates and organizes staffing workflows in a more effective manner. Equipped with comprehensive tools for overseeing candidates, credentials, schedules, placements, rates, and operational metrics, Vars Health offers healthcare staffing agencies a robust foundation to expand their workforce capabilities while ensuring compliance and transparency. Ultimately, this platform not only streamlines processes but also enhances the overall efficiency of staffing operations in the healthcare sector.

Description

Zoom Workforce Engagement Management (WEM) merges Zoom's Workforce Management with Quality Management tools specifically designed for contact center operations. The Workforce Management component is responsible for predicting contact volumes across various channels, including voice, video, messaging, and email, while assisting planners in creating and modifying agent schedules, tracking adherence, and overseeing daily staffing needs. Agents are empowered to access their schedules and make requests for time off or shift changes, while supervisors have the capability to monitor staffing levels and scheduling activities. In addition, Quality Management leverages AI-driven evaluations and scorecards to analyze customer interactions, utilizing speech and text analytics to uncover coaching opportunities and identify prevalent service trends. This comprehensive, cloud-based suite serves the needs of customer experience professionals and contact center leaders, as well as workforce planners, quality managers, supervisors, and agents who collaborate on staffing, interaction assessments, and coaching initiatives. Furthermore, Zoom WEM seamlessly integrates with Zoom Contact Center and is available as part of the Zoom Contact Center Elite plan, enhancing the overall efficiency and effectiveness of contact center operations.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

No images available

Screenshots View All

Integrations

ServiceNow No 
Workday HCM No 
Zendesk No 
Zoom Contact Center No 

Integrations

ServiceNow Yes 
Workday HCM Yes 
Zendesk Yes 
Zoom Contact Center Yes 

Pricing Details

$0
Free Trial Yes 
Free Version No 

Pricing Details

$149/user/month
Workforce Engagement Management is included in Zoom Contact Center Elite, priced at $149 per user per month with annual billing or $179 per user per month with monthly billing.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App No 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Vars Health

Founded

2024

Country

United States

Website

www.varshealth.com

Vendor Details

Company Name

Zoom Communications

Founded

2011

Country

United States

Website

www.zoom.com/en/products/workforce-engagement-management/

Product Features

Product Features

Workforce Optimization (WFO)

Interaction Analytics No 
Liability Recording No 
Performance Management No 
Quality Management No 
Real-time Guidance No 
Reporting No 
Speech Analytics No 
Surveying No 
Workforce Management No 
eLearning No 

Alternatives

Zoom Contact Center Reviews

Zoom Contact Center

Zoom Communications