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Description
Enhance both productivity and customer satisfaction through the leading auto-complete solution available today. A significant portion, over 95%, of customer service interactions often involve repetitive phrases. By utilizing intelligent sentence completions, these redundancies can be anticipated, allowing your team to focus less on monotonous typing and more on delivering exceptional service. This approach not only boosts productivity but also elevates the quality of responses, resulting in quicker replies to customer inquiries. Consequently, this creates additional time for your clients and your service staff alike. Maintaining a consistent tone of voice is essential for any brand's identity. TypeGenie's suggested phrases promote a uniform style among the support team. These completions are not only highly relevant but also tailored to individual needs, as they draw upon your previous tickets. Leveraging state-of-the-art artificial intelligence, specifically deep learning with self-learning capabilities, means that the more frequently your team engages with TypeGenie, the more refined the suggestions become. Ultimately, this fosters a more effective and personalized customer service experience.
Description
Sales teams in logistics and wholesale are experiencing significant growth due to the integration of decision intelligence and ERP automation. Sales managers at prominent B2B companies in the SME sector are turning to acto to streamline their operational processes. The B2B sales landscape is saturated with various sources of information and manual tasks stemming from ERP, CRM, BI, and Excel spreadsheets. In the absence of effective prioritization, a staggering 80% of valuable insights go unutilized, causing sales teams to miss out on vital opportunities, potential risks, and customer anomalies. This overwhelming influx of data leads to an incessant quest for accurate answers, leaving a large portion of crucial insights untapped. Additionally, the manual searches that sales teams engage in often result in repetitive tasks, such as drafting quotes, interacting with customers, and entering orders, which further compounds inefficiency. Consequently, the reliance on unused data and manual operations can diminish the time allocated to engage with key customers, ultimately costing businesses up to 15% in potential sales revenue. By leveraging AI-driven analyses and automating ERP processes, organizations can significantly boost their B2B sales efficiency. This transformation not only enhances productivity but also empowers sales teams to capitalize on the insights that truly matter.
API Access
Has API
API Access
Has API
Integrations
Freshdesk
Intercom
Microsoft Dynamics 365
Microsoft Excel
Salesforce
Zendesk
Zendesk Chat
Integrations
Freshdesk
Intercom
Microsoft Dynamics 365
Microsoft Excel
Salesforce
Zendesk
Zendesk Chat
Pricing Details
$199 per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
TypeGenie
Founded
2015
Country
United Kingdom
Website
www.typegenie.net
Vendor Details
Company Name
acto
Country
Germany
Website
www.heyacto.com
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Product Features
Decision Support
Application Development
Budgeting & Forecasting
Data Analysis
Decision Tree Analysis
Monte Carlo Simulation
Performance Metrics
Rules-Based Workflow
Sensitivity Analysis
Thematic Mapping
Version Control