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Description
Enhance both productivity and customer satisfaction through the leading auto-complete solution available today. A significant portion, over 95%, of customer service interactions often involve repetitive phrases. By utilizing intelligent sentence completions, these redundancies can be anticipated, allowing your team to focus less on monotonous typing and more on delivering exceptional service. This approach not only boosts productivity but also elevates the quality of responses, resulting in quicker replies to customer inquiries. Consequently, this creates additional time for your clients and your service staff alike. Maintaining a consistent tone of voice is essential for any brand's identity. TypeGenie's suggested phrases promote a uniform style among the support team. These completions are not only highly relevant but also tailored to individual needs, as they draw upon your previous tickets. Leveraging state-of-the-art artificial intelligence, specifically deep learning with self-learning capabilities, means that the more frequently your team engages with TypeGenie, the more refined the suggestions become. Ultimately, this fosters a more effective and personalized customer service experience.
Description
Zapproved is the top legal hold and ediscovery software for corporate compliance and legal teams. The intuitive software platform was created to reduce the cost of corporate litigation response and corporate e-discovery. It offers a variety of tools including Legal Hold Pro, an industry-leading lawsuit hold software, as well as Digital Discovery Pro, a powerful document review software for corporate lawyers. Automate repetitive tasks such as sending and monitoring litigation holds to improve compliance. This will reduce the time it takes to issue and manage legal holds by 70%. Our integrations allow you to easily apply for and remove legal holds in Microsoft Office 365 or Google Vault. Click to collect via O365's integration or issue an action request for other sources. Fast processing for many file types powered Nuix, and simple-to-use review tools allow you to bring more ediscovery into-house and improve outside spend by up to 50%
API Access
Has API
API Access
Has API
Integrations
CrashPlan
Freshdesk
Intercom
Microsoft 365
Microsoft Dynamics 365
Microsoft OneDrive
Microsoft SharePoint
Salesforce
Zendesk
Zendesk Chat
Integrations
CrashPlan
Freshdesk
Intercom
Microsoft 365
Microsoft Dynamics 365
Microsoft OneDrive
Microsoft SharePoint
Salesforce
Zendesk
Zendesk Chat
Pricing Details
$199 per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
TypeGenie
Founded
2015
Country
United Kingdom
Website
www.typegenie.net
Vendor Details
Company Name
Zapproved
Founded
2008
Country
United States
Website
www.zapproved.com
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Product Features
Compliance
Archiving & Retention
Artificial Intelligence (AI)
Audit Management
Compliance Tracking
Controls Testing
Environmental Compliance
FDA Compliance
HIPAA Compliance
ISO Compliance
Incident Management
OSHA Compliance
Risk Management
Sarbanes-Oxley Compliance
Surveys & Feedback
Version Control
Workflow / Process Automation
eDiscovery
Case Analytics
Compliance Management
Discussion Threads
Document Indexing
Document Tracking
Full Text Extraction
Keyword Search
Metadata Extraction
Topic Clustering