Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
TopEdge AI is an innovative platform that integrates WhatsApp commerce and customer engagement for Shopify stores and direct-to-consumer brands through a cloud-based solution. By synchronizing Shopify orders, carts, products, customers, and cash-on-delivery information with WhatsApp messaging, it empowers teams with contextual insights for their conversations. Merchants benefit from automating abandoned-cart reminders, confirming cash-on-delivery transactions, providing order updates, and executing marketing campaigns that promote prepaid orders. The platform is equipped with features such as a shared live-chat inbox, detailed customer profiles and segmentation options, WhatsApp marketing campaigns, a visual flow builder, tools for website opt-ins and tracking, comprehensive order and stock views, warranty management workflows, and commerce analytics. Teams can create customer journeys triggered by specific Shopify events, employ approved messaging templates, and set up AI-driven responses aligned with store policies and product details using their designated AI provider key. Designed specifically for e-commerce teams leveraging Shopify and WhatsApp, TopEdge AI enhances support, facilitates order communication, boosts sales recovery, and drives effective marketing initiatives. This makes it an essential tool for businesses looking to optimize their customer engagement strategies.
Description
WaFlow serves as a comprehensive platform for business administration and customer interaction, seamlessly integrating communication through WhatsApp and Instagram with robust retail management features. It offers a centralized inbox that facilitates the organization of customer dialogues, contact management, broadcasts, product catalogs, and overall customer interactions.
For retail enterprises, WaFlow encompasses a wide array of functionalities, including management of products and inventory, handling of suppliers and purchase orders, processing of goods receipts, tracking and transferring stock, conducting stock counts, point-of-sale systems, billing, cash management sessions, processing returns, fostering customer loyalty, and generating business reports.
Additionally, WaFlow enhances customer engagement through tools for segmentation, broadcasting messages, managing roles and permissions, providing analytics, tagging customers, automating agent assignments, enabling WhatsApp commerce, and supporting integrations via REST APIs and webhooks. Ultimately, it empowers businesses to oversee sales, inventory, retail processes, customer support, and communication, all from a single, cohesive platform, streamlining operations for greater efficiency and effectiveness.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Pricing Details
$19/month
The Launch plan is $19/month or $182/year through the Shopify App Store. In India, Launch is ₹1,599/month billed yearly or ₹1,999 month-to-month, before 18% GST. Meta messaging charges are separate.
Free Trial
Yes
Free Version
No
Pricing Details
$8/month
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
TopEdge AI
Founded
2023
Country
India
Website
www.topedgeai.com
Vendor Details
Company Name
WaFlow.io
Founded
2025
Country
India
Website
waflow.io
Product Features
eCommerce Marketing
AB Testing
No
Abandoned Cart Email
No
Analytics / ROI Tracking
No
Customer Data Profiles
No
Dynamic Content
No
Email Marketing
No
Email Personalization
No
Facebook Ads
No
Google Ads
No
Product Recommendations
No
Push Notifications
No
Retargeting
No
SMS Marketing
No
Search Marketing
No
Segmentation
No
Signup Forms & Popups
No
Social Marketing
No
Triggered Emails
No
Website Visitor Tracking
No
Product Features
Customer Communications Management
Batch Communications
No
Chat / Messaging
No
Content Management
No
Email Distribution
No
Interactive Content
No
Multi-Channel Communications
No
On-Demand Communications
No
Personalization
No
Print Management
No
Template Management
No
Video Content
No