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Description

For an extended period, TELLERGRAPH has established itself as the benchmark for tools designed for branch staffing. Its implementation spans across numerous financial institutions and even extends to the phone support and order departments of various non-bank organizations. This versatile tool is ideal for any environment where customers experience wait times for service. The TELLERGRAPH Teller Staffing Model operates on a PC, calculating optimal staffing levels based on predetermined maximum wait times and other criteria specified by the bank. The software visually represents staffing needs throughout the day, segmented by each day of the week. These visualizations enable a comparison between current staffing levels and proposed schedules, assisting in optimizing both customer service and staff efficiency. Additionally, service and activity benchmarks can be tailored for different locations, accommodating up to four service areas per branch, thus providing a comprehensive view of staffing and scheduling data. This flexibility ensures that each branch can effectively meet its unique operational demands.

Description

Our medical staffing software incorporates all the essential features and advantages of our standard front and back office packages, along with several significant upgrades tailored specifically for the medical staffing sector. In this field, the importance of tracking skills and licenses escalates considerably. We provide the capability to create a personalized library of skills and certifications that facilitates efficient database searches, and we meticulously monitor the expiration and renewal dates for certifications and licenses. Unlike conventional clerical or industrial staffing, we recognize that your rates hinge on the specific credentials required for each position. You can establish a customized rate grid for every client, ensuring that each assignment is linked to that pricing structure. The client file has been adapted to meet the diverse needs of individual customers seeking private duty services as well as those from institutional backgrounds. Each client is allowed to maintain an unlimited number of billing profiles, each of which can include an infinite array of rate combinations, thus enhancing flexibility and client satisfaction. Consequently, our software not only streamlines the staffing process but also ensures that all regulatory and client-specific requirements are comprehensively met.