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Description
Tech-Support Pro is a software solution designed for OEM equipment manufacturers that manages support cases and service histories. Support teams can easily access equipment information by searching serial numbers, checking specifications, warranty expiration dates, and reviewing previous support interactions. Team members have the ability to document each support engagement with detailed notes, status updates, warranty data, and the reason for the call, while also keeping a distinct technical service log for tasks like repairs, replacing parts, and updating firmware. The software features a knowledge base that connects common issues with their resolutions, tailored to specific machine models. Furthermore, it facilitates tracking escalations with due dates, follow-up tasks, and warranty cost evaluations based on the model. Users can take advantage of an Android app that allows for live phone-camera sharing to provide remote support, and it includes single sign-on for ease of access. Monthly billing is structured according to the number of support agents, with options for Enterprise plans tailored to accommodate larger teams, ensuring flexibility for various organizational needs. This comprehensive system ultimately enhances the efficiency and effectiveness of technical support teams in managing their workflows.
Description
World Asset Register serves as an asset management solution tailored for Australian enterprises, enabling them to efficiently monitor a diverse range of physical assets across different teams and locations. This software consolidates various assets, including vehicles, laptops, tools, and other properties, into a single register, detailing essential information like ownership, location, and status. Teams can utilize QR codes and barcodes to pinpoint items, conduct stocktakes, manage loans and returns, and analyze reports, including insurance schedules and warranty forecasts. Its user-friendly policy engine evaluates assets against established business rules, while an AI assistant is available to query, update records, and propose actionable next steps. Additionally, mobile workflows empower staff to make real-time updates to asset records. Businesses can seamlessly import existing spreadsheets and receive dedicated setup support, thereby eliminating the need for multiple files and creating a unified view for operations, finance, and administration. The platform offers a free plan accommodating up to 1,000 assets, while paid plans cater to larger teams, with options for dedicated or on-premise hosting tailored for enterprise-level deployments. With its comprehensive features, World Asset Register enhances collaboration and efficiency across the organization, ensuring that asset management processes are streamlined.
API Access
Has API
No
API Access
Has API
No
Integrations
Microsoft Intune
No
Model Context Protocol (MCP)
No
Xero
No
Integrations
Microsoft Intune
Yes
Model Context Protocol (MCP)
Yes
Xero
Yes
Pricing Details
$99/month
Free Trial
No
Free Version
No
Pricing Details
A$0
Free for up to 1,000 assets. Paid plans begin at A$3,500 per year for 10 users, billed annually. Larger tiers and dedicated or on-premise hosting are available.
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
KeplaCloud
Founded
2026
Country
United States
Website
keplacloud.com/tech-support-pro
Vendor Details
Company Name
World Asset Register
Founded
2026
Country
Australia
Website
www.worldassetregister.com
Product Features
Help Desk
Alerts / Escalation
No
Automated Routing
No
Community Forums
No
Customizable Branding
No
Document Storage
No
Email Integration
No
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
No
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
No
Service Level Agreement (SLA) Management
No
Ticket Management
No
Product Features
Fixed Asset Management
Asset Budgeting
Yes
Asset Lifecycle Management
Yes
Audit Trail
Yes
Barcoding / RFID
Yes
Depreciation Management
Yes
Disposal Management
Yes
Document Management
Yes
Inventory Tracking
Yes
Tax Management
Yes
