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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Swanly offers a straightforward solution for managing projects within Jira cloud, catering specifically to managers aiming to enhance the visibility of project delivery. This tool empowers teams to efficiently organize releases, plan tasks, monitor progress, and take necessary actions. Swanly features a comprehensive portfolio view of releases spanning multiple projects, fosters collaboration across teams with multi-project releases, and compiles data into insightful release dashboards. It is designed to be user-friendly for all teams, regardless of their technical expertise. Whether handling major product launches, minor enhancements, or urgent hotfixes, each type of release can follow a tailored process. Users can establish release templates that incorporate customized stages and durations to fit their needs. Additionally, it streamlines project organization across an entire organization, facilitates easy updates, and allows for centralized work planning. With Swanly, teams can access an aggregated overview that provides valuable insights into their releases, including critical details about status breakdowns, time invested, and overall project scope. This makes it an essential tool for teams striving for clarity and efficiency in their project management endeavors.

Description

Make your customers happy. We will give you the tools you need. Your customers will be satisfied with personalized and prompt answers. Zammad makes it easy to manage your team and tickets. This will make your customer service shine brightly. When dealing with customers, it is important to keep track of everything. The dashboard provides a clear overview of the current situation, regardless of whether you are an agent or manager. You (and only you!) can see how well your performance is as an agent. One is no longer only reachable by phone when you are an organisation. Zammad allows you to connect with customers via different communication channels, such as telephone, email, SMS, or Twitter. Zammad can be audited. This is why Zammad is so popular in banks. It is possible to see who modified which attribute and which value by looking at the ticket history. Zammad allows you to easily create individual fields, such as a deadline.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

B2B Store
Checkmk
Clearbit
Elasticsearch
Experian Aperture Data Studio
Forethought
GitHub
GitLab
Icinga
Microsoft 365
Microsoft Exchange
ModelOp
Pandora FMS
Quickwork
Slack
Smart Apartment Data
Stackreaction
i-doit
n8n

Integrations

B2B Store
Checkmk
Clearbit
Elasticsearch
Experian Aperture Data Studio
Forethought
GitHub
GitLab
Icinga
Microsoft 365
Microsoft Exchange
ModelOp
Pandora FMS
Quickwork
Slack
Smart Apartment Data
Stackreaction
i-doit
n8n

Pricing Details

$10 per month
Free Trial
Free Version

Pricing Details

5€/user/month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Jexo

Founded

2018

Country

United Kingdom

Website

jexo.io/swanly-project-portfolio-roadmaps/

Vendor Details

Company Name

Zammad

Country

Germany

Website

zammad.com

Product Features

Product Roadmap

Collaboration
Content Import / Export
Diagramming
Drag & Drop
Feature Management
Milestone Tracking
Prioritization
Requirements Management
Workflow Management

Product Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Alternatives

Alternatives

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