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Description
SuperIT is an autonomous AI support agent designed to help IT teams and MSPs resolve tickets instead of simply triaging or summarizing them. The platform installs a specialized RMM agent across devices and combines real-time telemetry with cloud integrations to build a live digital twin of the customer environment. It then compares the current state of systems against learned standards, historical ticket patterns, knowledge base content, and reusable skills to determine how issues should be fixed. SuperIT can act through approved integrations to investigate problems, run diagnostics, resolve incidents, follow up with users, update PSA records, and escalate with full context when human judgment is needed. It connects with tools such as ConnectWise, Autotask, HaloPSA, Microsoft 365, Entra ID, Intune, Defender, Datto, Veeam, NinjaOne, SentinelOne, CrowdStrike, Okta, Google Workspace, and many others. The platform is built with safety controls including read-only pilot modes, permission mirroring, approval workflows, allowlists, blocklists, tenant isolation, end-to-end encryption, and full audit trails. SuperIT is designed to keep humans in control while automating routine support work and improving response consistency. Its learning loop improves the digital twin, support skills, and agent performance after each resolution. SuperIT enables MSPs and internal IT departments to deliver white-glove support around the clock while freeing engineers to focus on higher-value work.
Description
Support Fusion is an integration platform that requires no coding, specifically designed for Managed Service Providers (MSPs) catering to enterprise clients. Our application streamlines the synchronization of tickets between ITSM systems like ServiceNow, Jira, and Zendesk, and MSP PSA tools such as ConnectWise, Autotask, and HaloPSA. It allows for seamless bi-directional syncing of tickets, statuses, comments, and attachments, ensuring that both parties remain informed without the hassle of redundant tasks. This solution helps MSPs save significant time each week, prevent SLA violations, and achieve precise reporting with minimal manual input.
Targeted at mid-to-large MSPs that support enterprise accounts, Support Fusion reduces unnecessary duplication of work and fosters growth by transforming support data into actionable service intelligence. Users can quickly initiate the process using our prebuilt connectors and easy-to-follow setup, eliminating the need for custom scripts or extensive development work, making it an efficient choice for businesses looking to enhance their service delivery. Additionally, the platform's user-friendly interface helps teams get accustomed to the system in no time, further contributing to operational efficiency.
API Access
Has API
API Access
Has API
Screenshots View All
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Integrations
Autotask PSA
HaloPSA
Cisco Meraki
ConnectWise PSA
ConnectWise RMM
CrowdStrike Falcon
Datto RMM
Fortinet
Jira Service Management
Microsoft 365
Integrations
Autotask PSA
HaloPSA
Cisco Meraki
ConnectWise PSA
ConnectWise RMM
CrowdStrike Falcon
Datto RMM
Fortinet
Jira Service Management
Microsoft 365
Pricing Details
$595/month
Free Trial
Free Version
Pricing Details
$500
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
SuperIT
Founded
2025
Country
Australia
Website
superit.ai/
Vendor Details
Company Name
Support Fusion
Founded
2025
Country
Australia
Website
www.suppfusion.com
Product Features
IT Service
Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management
MSP
Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Privileged Access Management (PAM)
Project Management
Remote Access
Remote Systems Monitoring
Scheduling
RMM
Deployment Management
For MSPs
IT Asset Management
Mobile Access
Network Monitoring
Patch Management
Real-time Alerts
Remediation Management
Service Desk
CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal
Product Features
Service Desk
CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal
