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Description
Steward is a comprehensive onboarding and Know Your Customer (KYC) solution designed for the modern AI era, which simplifies the entire identity verification journey from the initial capture to automated assessments. This platform incorporates a seamless digital process that includes document scanning, face matching, liveness verification, and identity confirmation, all enhanced by AI-driven decision-making and risk evaluation that adjust dynamically to evolving regulations and potential threats. It ensures compliance across multiple jurisdictions, automates the screening of sanctions and watch lists, and activates alerts and case management processes when higher-risk situations are detected, enabling organizations to expand their due diligence efforts without the need for labor-intensive reviews. Additionally, the system is equipped with APIs that integrate effortlessly into pre-existing customer interactions, minimizing user drop-off rates and boosting conversion rates, while also providing compliance teams with a centralized dashboard to oversee progress, maintain audit trails, and analyze risk indicators. Overall, Steward not only enhances operational efficiency but also strengthens compliance capabilities in a rapidly changing regulatory landscape.
Description
Customers often experience frustration when they have to piece together information across various steps and channels, resulting in inefficiencies that negatively impact your business, leading to lost sales, increased conversion costs, hurried compliance efforts, and a gradual decline in brand strength. vScreen addresses these challenges by transforming remote journeys into seamless experiences, enabling customers to perform all the actions they would typically undertake in a face-to-face meeting, while ensuring that their interactions are initiated and concluded within their preferred channel. The platform allows for real-time identity verification and the ability to upload and download necessary documents during the call, seamlessly integrating with your back office operations. By providing clear and concise information on your customer's screen, you can explain complex products, reducing the likelihood of confusion. Additionally, it offers the capability to present terms and conditions and gather electronic signatures, creating a comprehensive audit trail that ensures compliance and builds trust. This innovative approach not only enhances the customer experience but also strengthens your business's operational efficiency and reputation in the long term.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Steward
Country
United States
Website
getsteward.ai/
Vendor Details
Company Name
Vizolution
Founded
2013
Country
United Kingdom
Website
www.vizolution.com/digital-products/vscreen/
Product Features
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management