Learn More for Splashtop Autonomous Endpoint Management

Average Ratings 402 Ratings

Average Ratings 4 Ratings

Total 5 out of 5 stars
ease 4.5 out of 5 stars
features 5 out of 5 stars
design 5 out of 5 stars
support 5 out of 5 stars

Description

Splashtop Autonomous Endpoint Management offers a solution driven by automation for endpoint management, aimed at assisting IT teams in the remote monitoring, security, patching, and management of endpoints while reducing the need for manual intervention. This solution delivers immediate insights into device health, automates the patching process for both system and third-party applications, and ensures compliance tracking in distributed settings. With the capability of secure remote access and real-time patch management, it works effectively alongside tools like Microsoft Intune to identify and address zero-day vulnerabilities swiftly. Centralized dashboards present a comprehensive view of inventory, security metrics, and endpoint conditions, enabling IT teams to proactively resolve issues before they affect end users while ensuring adherence to crucial regulations such as ISO/IEC 27001, SOC 2, GDPR, HIPAA, and PCI. Furthermore, AEM streamlines routine operations, such as patch deployment and system updates, thereby liberating IT personnel from monotonous tasks and empowering them to focus on more complex challenges. Overall, this advanced endpoint management solution not only enhances efficiency but also fortifies the security landscape of an organization.

Description

Splashtop Remote Support is a secure remote support and remote access platform built for IT professionals, help desks, managed service providers, and businesses that need fast and reliable device support across multiple operating systems. The platform enables technicians to remotely access and control Windows, Mac, Linux, iOS, and Android devices through attended and unattended support sessions using session codes or managed device access. Splashtop offers a wide range of remote support features including remote desktop control, in-session chat, voice communication, reboot and reconnect functionality, admin privilege elevation, background system tools, and multi-technician collaboration within the same support session. The platform also includes integrations with leading PSA ticketing and IT service management systems such as Zendesk, Jira, Freshservice, Freshdesk, Spiceworks, and Microsoft Teams to streamline support workflows and improve operational efficiency. Splashtop’s Autonomous Endpoint Management add-on allows organizations to automate patch management, monitor endpoint health, deploy software updates, track hardware and software inventory, and proactively manage vulnerabilities across connected devices. Security is a major focus of the platform, with features including end-to-end encryption, two-factor authentication, endpoint MFA, session audit logging, SOC 2 and SOC 3 certified infrastructure, and compliance with standards such as ISO/IEC 27001 and GDPR. The platform supports flexible licensing models for both remote workers needing access to work computers and IT teams managing large-scale support operations.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Freshdesk Yes 
Freshservice Yes 
Jira Yes 
Microsoft Teams Yes 
Zendesk Yes 
Acronis Cyber Protect No 
Active Directory No 
Addigy No 
Atera No 
Autotask PSA No 
Bitdefender GravityZone Yes 
CrowdStrike Falcon Yes 
IBM MaaS360 No 
Microsoft Intune Yes 
Naverisk RMM & PSA No 
Spiceworks IT Help Desk Yes 
Spiceworks Network Monitor No 
Splashtop Remote Access Yes 
Syncro No 

Integrations

Freshdesk Yes 
Freshservice Yes 
Jira Yes 
Microsoft Teams Yes 
Zendesk Yes 
Acronis Cyber Protect Yes 
Active Directory Yes 
Addigy Yes 
Atera Yes 
Autotask PSA Yes 
Bitdefender GravityZone No 
CrowdStrike Falcon No 
IBM MaaS360 Yes 
Microsoft Intune No 
Naverisk RMM & PSA Yes 
Spiceworks IT Help Desk No 
Spiceworks Network Monitor Yes 
Splashtop Remote Access No 
Syncro Yes 

Pricing Details

Less than $1/endpoint/month
Simple, tier-based pricing scaled to your exact endpoint count. Pay monthly or choose annual billing to save 16%.
Free Trial Yes 
Free Version No 

Pricing Details

$40/month for 25 computers
Splashtop Remote Support Premium starts at $40/month for 25 computers with unlimited technicians and secondary remote access users. Additional plans available up to 5,000+ computers as low as $0.10 per computer per month. Most plans billed annually. NEW option to pay monthly.
Free Trial Yes 
Free Version No 

Deployment

Web-Based No 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Splashtop

Founded

2006

Country

United States

Website

www.splashtop.com/products/autonomous-endpoint-management/product

Vendor Details

Company Name

Splashtop

Founded

2006

Country

United States

Website

www.splashtop.com/products/remote-support

Product Features

Autonomous Endpoint Management (AEM)

Splashtop Autonomous Endpoint Management (AEM) empowers IT teams to streamline routine operations and maintain the security, currency, and compliance of endpoints, all through the Splashtop platform. - Automation driven by policy: set rules once, implement them across various groups, and customize for specific devices - Automated patch management: scan, approve, and schedule the installation of OS and third-party updates at your convenience - Intelligent notifications: receive alerts about issues, with options for automatic resolution - AI-enhanced CVE analysis: prioritize the vulnerabilities that are most critical - Seamless security deployment: roll out EDR agents such as CrowdStrike Falcon and SentinelOne using endpoint security protocols - Task scheduling: execute scripts and commands across multiple endpoints simultaneously Achieve real-time oversight and complete visibility with AI-driven automation. Experience Splashtop AEM for free or arrange a demonstration.

Endpoint Management

Splashtop Autonomous Endpoint Management (AEM) provides IT teams with a streamlined solution for maintaining the security, compliance, and updates of Windows and Mac endpoints through a unified dashboard. - **Automated Patching**: Seamlessly manage operating system and third-party updates with customizable approval processes and scheduling options. - **Policy Management**: Establish group-wide regulations while allowing specific device exceptions. - **Vulnerability Analysis**: Leverage AI-driven insights on CVEs to prioritize necessary fixes effectively. - **Asset Inventory**: Generate comprehensive reports on both hardware and software for compliance audits. - **Software Oversight**: Install updates, enforce configurations, and remove potentially harmful applications directly from the inventory interface. - **Notifications and Tasks**: Receive alerts on emerging issues and execute tasks across various endpoints efficiently. - **Enhanced Security**: Oversee Splashtop Antivirus or integrate EDR solutions from providers like CrowdStrike, SentinelOne, or Bitdefender. - **Microsoft Intune Integration**: Achieve greater visibility and management of software updates alongside Microsoft Intune. Experience the benefits of Splashtop AEM with a free trial or by scheduling a demonstration.

IT Management

Splashtop Autonomous Endpoint Management (AEM) empowers IT departments to maintain the security, compliance, and up-to-date status of endpoints through a single interface. - Streamline the patching process for both operating systems and third-party applications on Windows and macOS, covering essential software such as Chrome, Zoom, and Adobe. - Manage the deployment of patches using policy-driven approaches, including version approvals, update cycles, and planned installation times. - Set priorities based on operating system, CVE severity levels, or device categorization, with reports that ensure compliance readiness. - Keep track of the health and alerts of endpoints via a centralized dashboard. - Enhance your security measures with Splashtop Antivirus (backed by Bitdefender) or EDR/MDR solutions from CrowdStrike, SentinelOne, and Bitdefender. - Seamlessly connect with platforms like Freshservice, Freshdesk, Zendesk, Spiceworks Help Desk, Jira, and Microsoft Teams, or leverage open APIs for integration. - Augment Microsoft Intune by gaining greater visibility and control over software updates. Experience Splashtop AEM at no cost or arrange a demonstration today.

Capacity Monitoring No 
Compliance Management No 
Event Logs No 
Hardware Inventory No 
IT Budgeting No 
License Management No 
Patch Management No 
Remote Access No 
Scheduling No 
Software Inventory No 
User Activity Monitoring No 

Patch Management

Splashtop Autonomous Endpoint Management (AEM) streamlines the patching process for both Windows and macOS systems through a unified dashboard, ensuring updates for the operating systems as well as third-party applications like Chrome, Zoom, and Adobe are efficiently managed. - Policy-driven automation: establish guidelines based on operating system, CVE severity, or device categories - Rollout control: give your approval for patches prior to installation, including specific KB updates, utilizing update rings and version approvals - Customizable scheduling: choose to scan daily, weekly, or monthly, and schedule the installation of approved updates separately - Inheritance and exceptions: implement group policies widely while providing the option to customize settings for individual devices - Result tracking: keep an eye on patch status, address any failed updates, and generate compliance-ready reports Transition away from tedious, individual machine updates to a standardized, traceable process. Explore Splashtop AEM for free or arrange a demonstration.

Alerts/Notifications No 
Automatic Approval No 
Automatic Patch Deployment No 
Automatic Scans No 
Compliance Management No 
Custom Patches No 
Dashboard No 
Network Wide Management No 
Patch Prioritization No 
Patch Testing No 
Remote Access/Control No 
Vulnerability Scanning No 

RMM

Splashtop Autonomous Endpoint Management (AEM) empowers IT departments to oversee and control Windows and Mac devices proactively through a centralized interface. - Customizable notifications: Monitor system health, software installations, memory consumption, and more via the web dashboard or email alerts, featuring intelligent actions for automatic resolutions. - Command execution and scheduling: Execute or plan commands, scripts, system reboots, and mass deployments across numerous endpoints simultaneously. - Asset reporting: Access, compare, and export hardware and software data snapshots for auditing and compliance purposes. - Integrated dashboard: Track alerts, tasks, security threats, and update statuses all in one convenient location. - Automated patching and protection: Streamline OS and third-party updates, as well as incorporate antivirus or endpoint detection and response solutions. - Remote connectivity: Gain unattended access to Windows, Mac, Linux machines, servers, and virtual machines. Discover how Splashtop AEM stands out as a cost-effective remote monitoring and management solution by taking advantage of a free trial or arranging a demonstration.

Deployment Management No 
For MSPs No 
IT Asset Management No 
Mobile Access No 
Network Monitoring No 
Patch Management No 
Real-time Alerts No 
Remediation Management No 

Product Features

Endpoint Protection

Activity Log Yes 
Antivirus Yes 
Application Security Yes 
Behavioral Analytics No 
Device Management Yes 
Encryption No 
Signature Matching No 
Web Threat Management Yes 
Whitelisting / Blacklisting No 

MSP

Backup Management No 
Billing & Invoicing No 
CRM No 
Dashboard No 
Help Desk No 
Issue Management No 
Live Chat No 
Patch Management Yes 
Privileged Access Management (PAM) No 
Project Management No 
Remote Access Yes 
Remote Systems Monitoring Yes 
Scheduling Yes 

Remote Support

Diagnostic Tools Yes 
File Transfer Yes 
Live Chat Yes 
Real-time Chat Yes 
Remote Control Yes 
Screen Sharing Yes 
Session Recording Yes 
Session Transfer Yes 
Surveys & Feedback No 

RMM

Deployment Management Yes 
For MSPs Yes 
IT Asset Management Yes 
Mobile Access Yes 
Network Monitoring No 
Patch Management No 
Real-time Alerts Yes 
Remediation Management No 

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