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features
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support

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Description

Engage customers and drive conversions through dynamic social livestreams combined with tailored shopping experiences. With Social Chat, you can interact with shoppers just like in a physical store, allowing for real-time suggestions and personalized recommendations. This feature enables customers to connect not only with your brand but also with fellow shoppers instantaneously. As a result, there is a notable increase in both add-to-cart and checkout rates. Additionally, you can build a comprehensive customer database directly from your livestream events, supported by robust analytics that reveal the customer journey leading to purchase decisions. While establishing a community on social media platforms is beneficial, it's essential to understand that you won't have ownership of your audience or full control over your brand there. Social Chat empowers you to own your audience on your own site, fostering a community that you can engage with and eventually convert into loyal customers. The urgency that live streams naturally generate encourages quicker purchasing decisions, and with Social Chat, users can effortlessly add items to their cart and complete purchases with just a single click. This seamless checkout process not only provides instant gratification but also significantly boosts conversion rates, ensuring that your marketing efforts yield optimal results.

Description

eBay Live offers an engaging livestream shopping platform where eBay users can participate in real-time events led by influencers, brands, and sellers. To take part in an eBay Live event, individuals must be logged into an eBay account, with the feature currently accessible solely to US-based users. Within the eBay Live Hub, shoppers are able to discover upcoming events, set reminders, follow their favorite sellers, and activate push notifications for event alerts, followed sellers, and personalized event suggestions. All activities on eBay Live are public, allowing other participants to see a user's username and live engagements, and the livestreams may be recorded or repurposed by viewers. Sellers have the option to present items through both Buy It Now and live auction formats, which include extended auction features—often referred to as soft-close auctions—where an additional five seconds is granted if a bid is placed during the last five seconds. This interactive shopping model not only enhances the buying experience but also fosters a sense of community among participants.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Shopify
eBay

Integrations

Shopify
eBay

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Social Chat

Founded

2021

Country

United States

Website

onsocialchat.com

Vendor Details

Company Name

eBay

Founded

1995

Country

United States

Website

www.ebay.com/ebaylive

Product Features

eCommerce Personalization

A/B Testing
Abandoned Cart Email
Dynamic Pricing
Offers & Discounts Notifications
Personalized Site Navigation
Product Recommendations
Reporting / Analytics
Social Insights

Personalization

A/B Testing
Abandoned Cart Saver
Account Based Marketing
Behavioral Targeting
Campaign Segmentation
Content Analytics
Contextual Targeting
Customer Profiles
Experience Management
Recommendation Engine
Website Personalization

Product Features

Alternatives

Amazon Live Reviews

Amazon Live

Amazon

Alternatives

TikTok Shop Reviews

TikTok Shop

TikTok