Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Gain access to detailed data for seamless analysis of billions of rows and achieve real-time reporting in mere seconds! Sigview, a plug-and-play data analytics tool from Sigmoid, simplifies exploratory data analysis and is built on Apache Spark, allowing users to delve into extensive data sets almost instantly. With approximately 30,000 users worldwide leveraging this tool to evaluate billions of ad impressions, Sigview is expertly designed to provide immediate access to both programmatic and non-programmatic data while generating real-time reports. Whether your aim is to enhance ad campaign performance, uncover new inventory, or explore revenue opportunities in an evolving market, Sigview serves as the ultimate platform for your reporting requirements. It seamlessly connects to various data sources, including DFP, Pixel Servers, and audience viewability partners, enabling the ingestion of data in any format and location while ensuring data latency remains below 15 minutes. This capability allows users to make informed decisions quickly and adapt to changing business landscapes with confidence.

Description

eGain Analytics simplifies the process of measuring, analyzing, and enhancing contact center operations, knowledge, and web customer interactions. Effortlessly generate insightful reports, charts, and dashboards. You can manipulate the data in countless ways to effectively steer your business practices. Evaluate performance metrics by agent, queue, call type, category, and beyond. With its highly adaptable report builder wizard, users can group, sort, and analyze data across various business hierarchies for a comprehensive perspective. Contact center supervisors can access a wealth of information, with metrics like contact volumes, abandonment rates, response times, and service levels providing just an introductory glimpse. Meanwhile, knowledge managers can examine article views, gather feedback, analyze search patterns, and track contact deflection, among many other insights. This multifaceted approach not only aids in decision-making but also promotes continuous improvement across all areas of customer service.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Talkdesk No 

Integrations

Talkdesk Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Sigmoid

Founded

2013

Country

United States

Website

www.sigmoid.com/solutions/sigview/

Vendor Details

Company Name

eGain Corporation

Founded

1997

Country

United States

Website

www.egain.com/products/analytics/

Product Features

Big Data

Collaboration Yes 
Data Blends No 
Data Cleansing Yes 
Data Mining No 
Data Visualization Yes 
Data Warehousing No 
High Volume Processing Yes 
No-Code Sandbox No 
Predictive Analytics No 
Templates No 

Product Features

Alternatives

Amazon EMR Reviews

Amazon EMR

Amazon

Alternatives