Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Gain access to detailed data for seamless analysis of billions of rows and achieve real-time reporting in mere seconds! Sigview, a plug-and-play data analytics tool from Sigmoid, simplifies exploratory data analysis and is built on Apache Spark, allowing users to delve into extensive data sets almost instantly. With approximately 30,000 users worldwide leveraging this tool to evaluate billions of ad impressions, Sigview is expertly designed to provide immediate access to both programmatic and non-programmatic data while generating real-time reports. Whether your aim is to enhance ad campaign performance, uncover new inventory, or explore revenue opportunities in an evolving market, Sigview serves as the ultimate platform for your reporting requirements. It seamlessly connects to various data sources, including DFP, Pixel Servers, and audience viewability partners, enabling the ingestion of data in any format and location while ensuring data latency remains below 15 minutes. This capability allows users to make informed decisions quickly and adapt to changing business landscapes with confidence.
Description
eGain Analytics simplifies the process of measuring, analyzing, and enhancing contact center operations, knowledge, and web customer interactions. Effortlessly generate insightful reports, charts, and dashboards. You can manipulate the data in countless ways to effectively steer your business practices. Evaluate performance metrics by agent, queue, call type, category, and beyond. With its highly adaptable report builder wizard, users can group, sort, and analyze data across various business hierarchies for a comprehensive perspective. Contact center supervisors can access a wealth of information, with metrics like contact volumes, abandonment rates, response times, and service levels providing just an introductory glimpse. Meanwhile, knowledge managers can examine article views, gather feedback, analyze search patterns, and track contact deflection, among many other insights. This multifaceted approach not only aids in decision-making but also promotes continuous improvement across all areas of customer service.
API Access
Has API
No
API Access
Has API
No
Integrations
Talkdesk
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Sigmoid
Founded
2013
Country
United States
Website
www.sigmoid.com/solutions/sigview/
Vendor Details
Company Name
eGain Corporation
Founded
1997
Country
United States
Website
www.egain.com/products/analytics/
Product Features
Big Data
Collaboration
Yes
Data Blends
No
Data Cleansing
Yes
Data Mining
No
Data Visualization
Yes
Data Warehousing
No
High Volume Processing
Yes
No-Code Sandbox
No
Predictive Analytics
No
Templates
No