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support

Description

ServiceSkills is a comprehensive eLearning platform that provides a carefully selected array of soft skills training courses aimed at enhancing employee performance. Featuring hundreds of modules on customer service, team collaboration, management training, and creating a respectful workplace, this solution is enriched with quizzes, feedback on answers, and reminders of essential points. A powerful administrative management system allows supervisors to assign courses, track progress, and identify areas needing improvement. You can request a demo code to see how it can benefit your organization. It’s important to acknowledge that your team members strive to excel in their roles, but exceptional interpersonal skills do not develop on their own. ServiceSkills equips your workforce with an extensive range of soft skills, including customer service proficiency, customer success strategies, effective business writing, best practices for online meetings, workplace respect, team building techniques, email etiquette, conflict resolution strategies, internal customer relations, foundational selling skills, ethics training, diversity awareness, and ways to tackle harassment and bullying, as well as mentoring skills. By investing in this training, you can foster a more capable and cohesive team.

Description

At ACI Learning, we don’t just teach IT and cybersecurity—we prepare you to thrive in the real world. Our expert-led videos, immersive labs, and certification prep turn learning into action so you gain the skills that truly matter. myACI, our dynamic training platform, connects knowledge to performance with gamified elements, progress tracking, and powerful analytics for teams and managers alike. Scalable, flexible, and trusted by companies worldwide, ACI Learning helps you build skills, boost retention, and prove ROI with every training initiative.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

$2990.00/year
Free Trial
Free Version

Pricing Details

$59/mo./user
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

ServiceSkills

Country

United States

Website

www.serviceskills.com

Vendor Details

Company Name

ACI Learning

Country

United States

Website

www.acilearning.com/myaci/

Product Features

Course Authoring

Content Import / Export
Course Publishing
Gamification
Instructor-Led Courses
Interactive Content
PowerPoint Conversion
Self-Paced Courses
Storyboarding
Template Management
Test / Quiz Creation
Video Management

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Training

Academic / Education
Asynchronous Learning
Blended Learning
Built-In Course Authoring
Built-in LMS
Certification Management
Corporate / Business
Learner Portal
Mobile Learning
Simulation
Synchronous Learning
Training Companies
eCommerce

Product Features

Course Authoring

ACI Learning offers training that focuses on delivering tangible results, equipping learners with the essential skills required for careers in IT, cybersecurity, and more. The myACI platform provides organizations with access to engaging virtual labs, informative video tutorials led by experts, and resources for certification preparation, along with the capability to design and implement personalized training programs. Targeted at both individuals and teams, myACI enhances the learning experience by turning it into actionable performance. Features such as gamification, skill points, and microcredentials keep learners motivated, while analytical tools and dashboards enable leaders to assign training effectively, monitor progress, and ensure alignment with organizational objectives. myACI’s standout feature is its adaptability; organizations can create customized courses that cater to their specific tools, policies, or training requirements, all from a single platform. Designed for enterprise use and recognized globally, myACI also provides access to a Marketplace for additional content beyond IT and cybersecurity. ACI Learning empowers you to develop, implement, and scale training initiatives that yield quantifiable outcomes.

Content Import / Export
Course Publishing
Gamification
Instructor-Led Courses
Interactive Content
PowerPoint Conversion
Self-Paced Courses
Storyboarding
Template Management
Test / Quiz Creation
Video Management

eLearning Authoring Tools

ACI Learning offers a comprehensive training solution that merges expert-led IT and cybersecurity instruction with robust eLearning authoring capabilities, all housed within the myACI platform. This all-in-one system is tailored for organizations seeking to implement effective and scalable training programs. With myACI, creating, personalizing, and managing courses that align with your team's specific requirements is a breeze. The platform features interactive virtual labs, certification preparation resources, and captivating video materials, while also enabling you to craft unique eLearning journeys. Utilize the integrated authoring tools to generate custom modules, incorporate company-related content, and reinforce specific policies, processes, or proprietary systems. To enhance learner engagement, myACI includes gamification elements such as skill points and microcredentials. Additionally, the platform offers dashboards and analytics for monitoring progress and evaluating the effectiveness of training initiatives. With access to the Marketplace for learning opportunities beyond IT and cybersecurity, myACI provides a centralized solution for content creation, delivery, and performance evaluation.

Content Import / Export
Course Publishing
Gamification
Instructor-Led Courses
Interactive Content
PowerPoint Conversion
Self-Paced Courses
Storyboarding
Template Management
Test / Quiz Creation
Video Management

Learning Experience Platforms

ACI Learning provides interactive training in IT and cybersecurity via myACI, a learner-centric platform designed to yield practical outcomes. Tailored for modern professionals, myACI features customized learning pathways, engaging virtual labs, expert-led video tutorials, and preparation for certifications. To enhance engagement, the platform incorporates gamified elements such as skill points and microcredentials. AI-powered suggestions and user-friendly dashboards facilitate monitoring of progress, while managers benefit from comprehensive tracking and analytical tools. Additionally, myACI grants access to a Marketplace for training resources beyond IT and cybersecurity, along with options for creating custom content. Its scalable and adaptable nature enables ACI Learning to support teams in fostering continuous learning and maximizing their performance.

Built-in Course Authoring
Content Sharing
Employee Portal
Gamification
Microlearning
Mobile Learning
Multi-User Collaboration
Recommendations
Reporting/Analytics
Self-Service Content Curation
Social Learning
Third Party Course Library

Learning Management Systems (LMS)

ACI Learning merges top-tier IT and cybersecurity education with an advanced learning management system (LMS) known as myACI. Engineered to facilitate, oversee, and assess training on a large scale, myACI equips both individuals and organizations with the necessary resources to enhance skills effectively and accurately. Participants benefit from engaging virtual labs, expert-led instructional videos, and certification preparation that yield tangible results in real-life scenarios. The LMS's integrated functionalities—such as personalized course creation, team performance dashboards, progress monitoring, and comprehensive analytics—enable managers to assign training effortlessly, track participation, and align learning achievements with organizational objectives. Incorporating elements of gamification, microcredentials, and access to a marketplace with additional content outside of IT and cybersecurity, myACI provides a versatile and scalable solution that is relied upon by organizations globally. Whether handling compliance, integrating new personnel, or advancing team skills, ACI Learning offers an LMS experience that transcends mere content delivery.

Academic / Education
Asynchronous Learning
Blended Learning
Built-In Course Authoring
Corporate / Business
Customizable
Gamification
Learner Portal
Mobile Learning
Open Source
SCORM Compliance
Synchronous Learning
Video Conferencing
eCommerce
eLearning Companies

Microlearning

ACI Learning offers specialized IT and cybersecurity training through myACI, an innovative platform designed for microlearning—short, impactful lessons aimed at enhancing understanding and retention. Whether you're looking to enhance the skills of individuals or entire teams, myACI seamlessly integrates training into daily workflows. Participants benefit from concise content, engaging virtual labs, and preparation for certifications, all geared toward developing job-ready competencies. The platform employs gamified elements such as skill points and microcredentials to maintain high levels of motivation, while dashboards and analytics provide managers with insights into progress and performance. Ideal for professionals with busy schedules, myACI promotes just-in-time learning and consolidates knowledge through focused, modular lessons. Additionally, organizations can broaden their training offerings beyond IT and cybersecurity by utilizing Marketplace content and can create custom microlearning modules with the platform's built-in authoring tools. With scalability, flexibility, and readiness for enterprise use, ACI Learning enables effective training delivery without impeding productivity.

Adaptive Learning
Asynchronous Learning
Built-In Course Authoring
Content Library
Evaluation Management
Gamification
Leaderboards
Progress Tracking
Quizzes
Rewards Management

Security Awareness Training

ACI Learning offers a hands-on approach to cybersecurity education through its innovative learning platform, myACI. This platform is tailored for IT teams seeking to enhance their capabilities in securing and defending modern digital ecosystems. myACI covers a spectrum of topics, from basic principles to sophisticated threat response strategies, delivering expert-guided resources, interactive labs, and preparation for certifications that ensure participants are well-equipped for real-world challenges. myACI is crafted for both individuals and groups, fostering high levels of engagement with features such as gamification elements, skill points, and micro-credentials. Leaders have access to robust tools for assigning training, monitoring progress, and aligning educational efforts with organizational objectives. In contrast to conventional security awareness programs, ACI Learning prioritizes empowering technology professionals to stay proactive against emerging cyber threats. With scalable, enterprise-ready functionalities and access to a Marketplace that broadens training opportunities beyond just cybersecurity, myACI enables IT teams to enhance their effectiveness and demonstrate their value at every stage of their development.

Analytics / Reporting
Certification Training
Custom Test Building
Gamification
Industry Benchmarking
Non-Email Based Testing
Online Courses
Phishing Simulation
Pre-Assessments
Prebuilt Training Library

Technical Skills Development

ACI Learning empowers professionals in IT and cybersecurity to cultivate the essential technical abilities required to thrive in the rapidly evolving technology sector. Utilizing our interactive learning platform, myACI, participants acquire practical experience through hands-on engagement with authentic tools and real-life scenarios, covering areas such as networking, systems management, cybersecurity, and cloud computing. Our training approach, focused on achieving results, integrates virtual labs, insightful video lessons from industry experts, and preparation for certification exams to transform theoretical knowledge into practical skills that are ready for the job market. To enhance engagement, we incorporate gamified features like skill points and microcredentials, while team dashboards and analytics enable managers to monitor progress and connect skill enhancement to organizational objectives. Whether you aim to elevate individual capabilities or expand team competencies, myACI offers adaptable and scalable training solutions that accommodate learners' current levels and guide them towards their desired outcomes. Additionally, with access to a Marketplace for learning beyond IT, ACI Learning ensures your workforce is equipped with the technical proficiency necessary to achieve impactful results.

Analytics
Career Coaching
Discussions
Exercises and Projects
Offline Usage
Quizzes & Assessments
Videos

Training

ACI Learning specializes in delivering hands-on, results-oriented training focused on developing essential skills in IT, cybersecurity, and more. Our myACI platform features engaging virtual labs, expert-led video tutorials, and certification preparation resources that enable learners to effectively translate their education into real-world applications. Designed for both individuals and teams, myACI enhances training effectiveness through gamification elements such as skill points and microcredentials, which help maintain learner motivation. For managers, the platform provides team dashboards and comprehensive analytics, making it straightforward to assign training, monitor progress, and align learning outcomes with organizational objectives. Recognized by businesses globally, myACI is equipped to meet enterprise-level demands with its scalable and adaptable framework. Additionally, the Marketplace feature allows teams to expand their training beyond IT and cybersecurity, covering various departments all within a single platform. Whether you are enhancing your own skills or developing your team's capabilities, ACI Learning equips you with the resources necessary to ensure peak performance and demonstrate the return on investment for every training program.

Academic / Education
Asynchronous Learning
Blended Learning
Built-In Course Authoring
Built-in LMS
Certification Management
Corporate / Business
Learner Portal
Mobile Learning
Simulation
Synchronous Learning
Training Companies
eCommerce

Virtual IT Labs

ACI Learning offers an interactive and practical approach to IT education through virtual labs that empower learners to cultivate real-world competencies in a safe setting. Central to this experience is myACI, our robust training platform designed to equip both IT professionals and teams with hands-on knowledge relevant to their job roles. Our virtual labs replicate authentic IT scenarios, allowing learners to engage in tasks such as network configuration and security incident management, ensuring they actively participate rather than just observe. Complemented by expert-led instructional videos and certification preparation, myACI effectively bridges the gap between theoretical knowledge and practical application. To maintain high levels of engagement, we incorporate gamification elements like skill points and microcredentials. Additionally, our dashboards and analytics provide managers with insights into the progress and performance of their teams. myACI is designed to be scalable and adaptable, making it a reliable choice for organizations globally. With access to a Marketplace for interdisciplinary learning, ACI Learning's virtual labs equip your workforce to tackle future challenges with efficiency, effectiveness, and confidence.

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