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features
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support

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Description

Enhance organizational efficiency by optimizing business processes through advanced in-platform process mining techniques. Reveal insightful trends and patterns that shed light on the underlying causes of issues, allowing for a better understanding of how and why they arise. Evaluate and monitor team performance throughout your organization to drive improvements in workgroup outcomes. Simplify operations by identifying and eliminating redundant tasks and bottlenecks that hinder productivity. Achieve service excellence by utilizing an intuitive visual map that tracks real-time process performance, making it easy to spot areas needing attention. Instantly uncover hidden inefficiencies with just a click using comprehensive process data, while visual representations of workflows help in identifying and addressing bottlenecks swiftly. Accelerate process optimization with AI-driven analysis that highlights undesirable behaviors in workflows. Additionally, enhance compliance with regulations by proactively detecting any deviations and anomalies in processes, ensuring smooth and efficient operations across the board. Ultimately, this holistic approach leads to a more agile and responsive business environment.

Description

Examine, categorize, and concentrate on the effectiveness of your organization’s business processes. Gain insights into the behaviors that influence customer and user interactions with these processes, as well as how these execution patterns affect financial outcomes. Empower any member of your organization to swiftly analyze and enhance business operations without having to wait for IT to develop a data warehouse, data mart, or customized data model. With a unified platform, users can access visual representations and analyses of business data through an easy-to-navigate graphical interface, allowing for quick, data-driven decisions to mitigate potential process issues that could impact customers negatively. The innovative MapAggregate technology merges the rapidity of in-memory processing with the extensibility of a distributed in-memory architecture, enabling you to surpass the limitations of a single server by utilizing the memory and CPU resources available across any physical or virtual server, thus optimizing your operational efficiency even further. This comprehensive approach enhances overall organizational agility and responsiveness in the face of evolving market demands.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Base64.ai No 
DataServ No 
MyEnroll360 Yes 
SAP Store No 

Integrations

Base64.ai Yes 
DataServ Yes 
MyEnroll360 No 
SAP Store Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

ServiceNow

Founded

2003

Country

United States

Website

www.servicenow.com/products/process-mining.html

Vendor Details

Company Name

Tungsten Automation

Founded

1985

Country

United States

Website

www.tungstenautomation.com/products/insight

Product Features

Product Features

Business Intelligence

Ad Hoc Reports No 
Benchmarking No 
Budgeting & Forecasting No 
Dashboard No 
Data Analysis No 
Key Performance Indicators No 
Natural Language Generation (NLG) No 
Performance Metrics No 
Predictive Analytics No 
Profitability Analysis No 
Strategic Planning No 
Trend / Problem Indicators No 
Visual Analytics No 

Alternatives

Alternatives