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Average Ratings 0 Ratings
Description
Transform your Confluence material into a visually appealing help center online with ease. Your team can swiftly set up and tailor a help center directly from Confluence, eliminating the need for any coding expertise. You have the freedom to utilize personalized colors, images, navigation styles, and layouts to craft a distinctive and responsive support experience. Collaborate on documentation within Confluence and showcase it as a help center without requiring a web server. Enhance your online identity by integrating a custom URL for your help center. For those with web development skills, there's the opportunity to design bespoke experiences with comprehensive theming options. Utilizing the provided development tools, you can quickly generate tailored sites in your preferred code editor with Velocity, HTML, CSS, and JavaScript. The Scroll Apps for Confluence empower teams to innovate the way they create and manage their content and documentation. Additionally, Backbone Issue Sync for Jira facilitates seamless project collaboration across different departments and even between businesses. Harness these tools to elevate your team's efficiency and enhance user engagement in your digital presence.
Description
SeaTicket is a collaborative, AI-driven support platform that consolidates inquiries and issue reports from multiple sources, including GitHub, Discord, Discourse, and email, into a unified workspace. The AI agents examine each new inquiry by scanning relevant issues, historical cases, and your knowledge database, subsequently offering a suggested reply or ticket. Your team can then approve, modify, or reject these suggestions, with accepted responses being posted back to the original discussion thread. Should a question require engineering expertise, it is transformed into a trackable ticket, complete with an assigned owner, internal discussions, and comprehensive context. Resolutions that receive approval are archived in a searchable knowledge base, which can be accessed and reused by both the team and the agents. SeaTicket also offers integration with Notion, Confluence, Linear, Jira, and Seafile, and features API access, an external support portal, and supports unlimited team members across all subscription plans. Users can choose between utilizing the hosted cloud service or self-hosting the Apache 2.0 code for greater flexibility. This versatility makes SeaTicket an invaluable tool for enhancing support efficiency.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Confluence
Yes
Jira
Yes
Atlassian Crowd
Yes
Bitbucket
Yes
Discord
No
Discourse
No
GitHub
No
Jira Service Management
Yes
Linear
No
Microsoft Word
Yes
Integrations
Confluence
Yes
Jira
Yes
Atlassian Crowd
No
Bitbucket
No
Discord
Yes
Discourse
Yes
GitHub
Yes
Jira Service Management
No
Linear
Yes
Microsoft Word
No
Pricing Details
$10
Free Trial
Yes
Free Version
No
Pricing Details
$0/month
Free plan: $0/month, with up to 1,000 issues and 100 AI credits per month. Paid plans start at $25/month.
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
K15t
Founded
2009
Country
Germany
Website
www.k15t.com/software/scroll-viewport
Vendor Details
Company Name
SeaCloud Labs
Founded
2012
Country
Singapore
Website
seaticket.ai/
Product Features
Knowledge Management
Artificial Intelligence (AI)
No
Cataloging / Categorization
No
Collaboration
No
Content Management
No
Decision Tree
No
Discussion Boards
No
Full Text Search
No
Knowledge Base Management
No
Self Service Portal
No
Web Design
Autocompletion
No
Collaborative Editing
No
Content Management
No
Drag & Drop
No
Element Libraries
No
Programming Language Support
No
Syntax Highlighting
No
Templates
No
Product Features
Help Desk
Alerts / Escalation
No
Automated Routing
No
Community Forums
No
Customizable Branding
No
Document Storage
No
Email Integration
No
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
No
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
No
Service Level Agreement (SLA) Management
No
Ticket Management
No