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Description
Samaya is pioneering the first human-AI knowledge network, marking a new era in knowledge work where humans and AI work side by side to absorb information, derive insights, and transform decision-making processes. Tailored for top financial institutions, Samaya facilitates collaboration with a customized team of AI agents within the Samaya Knowledge Network, allowing users to adapt agents to fit any workflow by utilizing their internal data. With its proprietary AI models specifically designed for finance professionals, Samaya not only ensures enterprise-level security but also boasts a remarkable 100 times faster processing and broader coverage for investment research tasks. Users can synthesize market-wide AI analyses to generate alpha, extract crucial financial metrics, and pinpoint comparables for thorough deal evaluations. Furthermore, the platform provides access to comprehensive sector reports and in-depth company analysis to inspire innovative ideas. Real-time insights for financial advisory services are also a key feature of the network. Numerous testimonials from leading financial institutions underline Samaya's immediate applicability, precision, and high quality in enhancing financial decision-making. By bridging the gap between human expertise and AI capabilities, Samaya is set to redefine the landscape of financial analysis and advisory.
Description
Talkdesk® supports customer journeys across voice and digital channels with enterprise CCaaS and Customer Experience Automation (CXA). CCaaS provides routing, workforce engagement, real-time agent guidance, collaboration, and analytics for human teams. CXA uses agentic AI to reason and act, while multi-agent orchestration coordinates work across AI agents, people, CRM, industry-specific, and back-office systems. Teams can identify automation opportunities, build agents with natural language, test them before deployment, and refine them using performance data.
Talkdesk Data Cloud unifies customer, interaction, enterprise, and knowledge data so work continues with context across handoffs. Guardrails, observability, and human oversight support governed automation. Purpose-built AI, workflows, and integrations address industry requirements. CXA can work with Talkdesk CCaaS or an existing third-party contact center.
API Access
Has API
No
API Access
Has API
No
Integrations
BI Book
No
Calabrio ONE
No
Call Coach AI
No
CoPilot AI
No
Connect
No
Freshservice
No
GROW with SAP
No
Google
No
Gradient Labs
No
Kustomer
No
Integrations
BI Book
Yes
Calabrio ONE
Yes
Call Coach AI
Yes
CoPilot AI
Yes
Connect
Yes
Freshservice
Yes
GROW with SAP
Yes
Google
Yes
Gradient Labs
Yes
Kustomer
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$85 per month
Select the Talkdesk edition right for you and stay ahead of customer needs with digital, AI, and industry-specific products.
Talkdesk has 4 pricing editions, from $85 to $225. A free trial of Talkdesk is also available. Look at different pricing editions below and see what edition and features meet your budget and needs.
Talkdesk has 4 pricing editions, from $85 to $225. A free trial of Talkdesk is also available. Look at different pricing editions below and see what edition and features meet your budget and needs.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Samaya
Country
United Kingdom
Website
samaya.ai/
Vendor Details
Company Name
Talkdesk
Founded
2011
Country
United States
Website
www.talkdesk.com
Product Features
Product Features
Call Center
Blended Call Center
Yes
Call Logging
Yes
Call Recording
Yes
Call Scripting
No
Campaign Management
No
Database
Yes
Escalation Management
Yes
IVR / Voice Recognition
Yes
Inbound Call Center
Yes
Manual Dialer
Yes
Outbound Call Center
Yes
Predictive Dialer
Yes
Progressive Dialer
Yes
Queue Management
Yes
Real-time Chat
Yes
Reporting/Analytics
Yes
Call Recording
Archiving
Yes
Call Sharing
Yes
Distributed Call Recording
Yes
Event Triggered Recording
Yes
File Transfer
No
Instant Retrieval
Yes
On-Demand Recording
Yes
Recording Bookmarking
Yes
Scheduled Recording
Yes
Screen Activity Recording
Yes
Video Call Recording
Yes
Customer Service
Alerts / Escalation
Yes
Appointment Management
Yes
Call Center Management
Yes
Email Management
Yes
Knowledge Base
Yes
Live Chat
Yes
Performance Metrics
Yes
Queue Management
Yes
Self Service Portal
Yes
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
Yes
Workflow Management
Yes
IVR
Call Center
Yes
Call Logging
Yes
Call Recording
Yes
Call Routing
Yes
Multiple Scripts
Yes
Phone Key Input
Yes
Survey Management
No
Text to Speech
Yes
Voice Customization
Yes
Voice Mail
Yes
Sales Enablement
Collaboration
Yes
Contact Management
Yes
Content Management
No
Document Management
No
Goals / Quota Management
No
Lead Management
Yes
Meeting Management
No
Performance Management
No
Presentation Management
No
Proposal Management
No
Territory Management
No
Training Management
Yes
Telephony
Auto-Dialer
Yes
Call Center Management
Yes
Call Monitoring
Yes
Contact Management
Yes
IVR / Voice Recognition
Yes
Inbound Reporting
Yes
Outbound Reporting
Yes
Predictive Dialer
Yes
Telemarketing Management
Yes
VoIP
Yes
Voice & Data Integration
Yes
Unified Communications
Audio / Video Conferencing
Yes
Calendar Management
Yes
Call Recording
Yes
Call Routing
Yes
Chat / Messaging
Yes
Fax Management
No
File Sharing
No
Mobile Access
Yes
Multi-User Collaboration
Yes
Voice Mail
Yes
Workforce Optimization (WFO)
Interaction Analytics
Yes
Liability Recording
Yes
Performance Management
Yes
Quality Management
Yes
Real-time Guidance
Yes
Reporting
Yes
Speech Analytics
Yes
Surveying
Yes
Workforce Management
Yes
eLearning
No
