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ease
features
design
support

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Description

Salesforce Agentforce Net Zero is a comprehensive ESG and sustainability management solution designed to unify environmental data across the enterprise. It brings together operational, supply chain, and emissions data into a single, connected platform. Automated carbon conversion tools calculate greenhouse gas emissions from energy usage, travel, and other activities. The system streamlines compliance with global reporting frameworks through built-in disclosure templates. AI-powered Agentforce capabilities allow users to query data in natural language and generate accurate reports automatically. Scope 3 emissions tracking enables visibility across suppliers and value chains. Advanced analytics and forecasting tools support strategic planning and cost optimization. Net Zero Cloud integrates with other Salesforce products to expand operational insights. Teams can collaborate across departments using shared dashboards and centralized reporting. Agentforce Net Zero helps businesses achieve sustainability goals while improving transparency and efficiency.

Description

Salesforce Koa represents the company's inaugural CRM reasoning model tailored for Agentforce, developed using NVIDIA Nemotron and enhanced by 27 years of accumulated Salesforce CRM expertise to navigate intricate, multi-step tasks in enterprise environments. Rooted in nearly three decades of CRM application experience, it has undergone additional training on a unique synthetic dataset that reflects authentic business processes, workflows, and operational regulations. The scenarios employed during training are designed to replicate the reasoning, tool utilization, and decision-making processes that Agentforce agents engage in throughout the customer journey, which includes activities like lead generation, opportunity qualification, and service case resolution, applicable across over 14 different sectors. Koa is specifically crafted for precise CRM functions and is assessed using Salesforce CRM Bench, incorporating genuine workflows such as opportunity updates, case routing, and follow-up scheduling. According to Salesforce, Koa achieves an 11% increase in accuracy for selecting appropriate actions and recalls customer context with a reliability that is 2.1 times greater than previous models. This innovative approach not only enhances efficiency but also significantly improves the overall customer experience across the board.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Salesforce Agentforce
CloudHub
Microsoft 365
Microsoft Word
NVIDIA Nemotron
Salesforce
Salesforce Agentforce Field Service
Salesforce CRM Analytics

Integrations

Salesforce Agentforce
CloudHub
Microsoft 365
Microsoft Word
NVIDIA Nemotron
Salesforce
Salesforce Agentforce Field Service
Salesforce CRM Analytics

Pricing Details

$48,000 per year
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Salesforce

Founded

1999

Country

United States

Website

www.salesforce.com/net-zero/cloud/

Vendor Details

Company Name

Salesforce

Founded

1999

Country

United States

Website

www.salesforce.com/agentforce/koa/

Product Features

ESG

Activity Dashboard
Analytics/Reporting
Audit Management
Benchmarking
Compliance Management
Data Visualization
Document Management
Performance Metrics
Risk Assessment

Sustainability

Audit Management
Benchmarking
Compliance Management
Corrective Actions (CAPA)
Emissions Management
Employee Training
Energy Management
Incident Management
KPIs
Performance Metrics
Stakeholder Engagement
Supplier Management
Waste Management

Product Features

Alternatives

Alternatives

Gaia Carbon Accounting Reviews

Gaia Carbon Accounting

Gaia Technologies Ltd
Nemotron 3 Reviews

Nemotron 3

NVIDIA