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Description
Salesforce Agentforce Energy & Utilities is a purpose-built CRM platform tailored to the evolving needs of energy providers and utility companies. It centralizes customer, billing, asset, and operational data into a unified system. AI-powered automation enhances contact center performance with intelligent chat, digital self-service, and multi-channel engagement. Sales teams benefit from industry-specific configure, price, and quote capabilities designed for complex energy products and services. Order management and guided selling streamline customer acquisition and retention processes. The platform includes a comprehensive industry data model that supports both regulated and competitive markets. Clean energy program management tools help utilities track conservation initiatives and sustainability efforts. Field service and asset management features optimize workforce productivity and operational costs. Integration with Data 360, Tableau, MuleSoft, and business intelligence tools enhances analytics and decision-making. Agentforce Energy & Utilities empowers organizations to modernize operations, improve customer satisfaction, and accelerate digital transformation.
Description
Whether you are spearheading energy management or sustainability efforts, seeking to optimize your company's bill processing, or require digital assistance for financial services, the Utility Cloud offers valuable support. If you need to collect environmental metrics for your ESG reports, you can elevate your sustainability initiatives with precise metrics and data-driven insights. Are you aiming to boost your energy management strategies? Perform detailed energy analyses more efficiently, revealing deeper insights to enhance energy efficiency and generate savings. Is organizing and streamlining your utility bill invoicing and payment processes a priority? Automate bill delivery to simplify utility bill processing, helping you avoid late payments and minimize billing mistakes. Furthermore, if you're interested in enhancing your financial applications with alternative data, you can leverage third-party verified, user-permissioned utility bill information to quickly validate identities and addresses, leading to more informed lending choices. By integrating these solutions, your organization can not only improve operational efficiency but also foster a culture of sustainability and financial responsibility.
API Access
Has API
API Access
Has API
Integrations
CloudHub
Ndustrial Contxt
Persefoni
Salesforce
Salesforce Data 360
Slack
Tableau
WatchWire
Integrations
CloudHub
Ndustrial Contxt
Persefoni
Salesforce
Salesforce Data 360
Slack
Tableau
WatchWire
Pricing Details
$275 per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Salesforce
Founded
1999
Country
United States
Website
www.salesforce.com/energy-utilities/cloud/
Vendor Details
Company Name
UrjaNet
Founded
2010
Country
United States
Website
urjanet.com
Product Features
Product Features
Energy Management
Benchmarking
Bill Audit
Bill Database
Bill Importing
Budgeting & Forecasting
Compliance Management
Contract Management
Cost / Use Reporting
Emissions Monitoring
Energy Price Analysis
Facility Scheduling
Greenhouse Gas Tracking
Load Control
Load Forecasting
Meter Tracking
Risk Management
Weather Normalization
ESG
Activity Dashboard
Analytics/Reporting
Audit Management
Benchmarking
Compliance Management
Data Visualization
Document Management
Performance Metrics
Risk Assessment
Utility Billing
ACH Payment Processing
Account Management
Billing & Invoicing
Cable
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Trash
Water
Work Order Management
