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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Salesforce Agentforce Energy & Utilities is a purpose-built CRM platform tailored to the evolving needs of energy providers and utility companies. It centralizes customer, billing, asset, and operational data into a unified system. AI-powered automation enhances contact center performance with intelligent chat, digital self-service, and multi-channel engagement. Sales teams benefit from industry-specific configure, price, and quote capabilities designed for complex energy products and services. Order management and guided selling streamline customer acquisition and retention processes. The platform includes a comprehensive industry data model that supports both regulated and competitive markets. Clean energy program management tools help utilities track conservation initiatives and sustainability efforts. Field service and asset management features optimize workforce productivity and operational costs. Integration with Data 360, Tableau, MuleSoft, and business intelligence tools enhances analytics and decision-making. Agentforce Energy & Utilities empowers organizations to modernize operations, improve customer satisfaction, and accelerate digital transformation.

Description

SoftExpert EAM is an advanced Asset Management solution designed to enhance the performance and utilization of assets while minimizing operational costs by preventing unplanned downtimes, thus maximizing the overall value of various asset categories, such as production, facilities, transportation, and IT. This Enterprise Asset Management software empowers organizations to create thorough plans for instrument calibration alongside preventive, predictive, and corrective maintenance strategies for their equipment, leading to improved daily operational efficiency and effectiveness of technical teams. Furthermore, it provides enhanced management of equipment and facilities, boosting reliability and ensuring adherence to regulatory standards, including ISO 50001, ISO 55000, and ISO 17025, as well as other legal and industry-specific regulations, all while promoting energy efficiency and contributing to sustainability efforts. By integrating these functions, SoftExpert EAM not only streamlines operations but also supports organizations in achieving their long-term strategic goals.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

CloudHub Yes 
Salesforce Yes 
Salesforce Data 360 Yes 
Slack Yes 
SoftExpert Suite No 
Tableau Yes 

Integrations

CloudHub No 
Salesforce No 
Salesforce Data 360 No 
Slack No 
SoftExpert Suite Yes 
Tableau No 

Pricing Details

$275 per month
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Salesforce

Founded

1999

Country

United States

Website

www.salesforce.com/energy-utilities/cloud/

Vendor Details

Company Name

SoftExpert

Founded

1995

Country

Brazil

Website

www.softexpert.com

Product Features

Fixed Asset Management

Asset Budgeting No 
Asset Lifecycle Management Yes 
Audit Trail Yes 
Barcoding / RFID No 
Depreciation Management No 
Disposal Management Yes 
Document Management Yes 
Inventory Tracking Yes 
Tax Management No 

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