Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Salesforce Agentforce Energy & Utilities is a purpose-built CRM platform tailored to the evolving needs of energy providers and utility companies. It centralizes customer, billing, asset, and operational data into a unified system. AI-powered automation enhances contact center performance with intelligent chat, digital self-service, and multi-channel engagement. Sales teams benefit from industry-specific configure, price, and quote capabilities designed for complex energy products and services. Order management and guided selling streamline customer acquisition and retention processes. The platform includes a comprehensive industry data model that supports both regulated and competitive markets. Clean energy program management tools help utilities track conservation initiatives and sustainability efforts. Field service and asset management features optimize workforce productivity and operational costs. Integration with Data 360, Tableau, MuleSoft, and business intelligence tools enhances analytics and decision-making. Agentforce Energy & Utilities empowers organizations to modernize operations, improve customer satisfaction, and accelerate digital transformation.
Description
SoftExpert EAM is an advanced Asset Management solution designed to enhance the performance and utilization of assets while minimizing operational costs by preventing unplanned downtimes, thus maximizing the overall value of various asset categories, such as production, facilities, transportation, and IT. This Enterprise Asset Management software empowers organizations to create thorough plans for instrument calibration alongside preventive, predictive, and corrective maintenance strategies for their equipment, leading to improved daily operational efficiency and effectiveness of technical teams. Furthermore, it provides enhanced management of equipment and facilities, boosting reliability and ensuring adherence to regulatory standards, including ISO 50001, ISO 55000, and ISO 17025, as well as other legal and industry-specific regulations, all while promoting energy efficiency and contributing to sustainability efforts. By integrating these functions, SoftExpert EAM not only streamlines operations but also supports organizations in achieving their long-term strategic goals.
API Access
Has API
No
API Access
Has API
No
Integrations
CloudHub
Yes
Salesforce
Yes
Salesforce Data 360
Yes
Slack
Yes
SoftExpert Suite
No
Tableau
Yes
Integrations
CloudHub
No
Salesforce
No
Salesforce Data 360
No
Slack
No
SoftExpert Suite
Yes
Tableau
No
Pricing Details
$275 per month
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Salesforce
Founded
1999
Country
United States
Website
www.salesforce.com/energy-utilities/cloud/
Vendor Details
Company Name
SoftExpert
Founded
1995
Country
Brazil
Website
www.softexpert.com
Product Features
Product Features
Fixed Asset Management
Asset Budgeting
No
Asset Lifecycle Management
Yes
Audit Trail
Yes
Barcoding / RFID
No
Depreciation Management
No
Disposal Management
Yes
Document Management
Yes
Inventory Tracking
Yes
Tax Management
No