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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Salesforce Agentforce Energy & Utilities is a purpose-built CRM platform tailored to the evolving needs of energy providers and utility companies. It centralizes customer, billing, asset, and operational data into a unified system. AI-powered automation enhances contact center performance with intelligent chat, digital self-service, and multi-channel engagement. Sales teams benefit from industry-specific configure, price, and quote capabilities designed for complex energy products and services. Order management and guided selling streamline customer acquisition and retention processes. The platform includes a comprehensive industry data model that supports both regulated and competitive markets. Clean energy program management tools help utilities track conservation initiatives and sustainability efforts. Field service and asset management features optimize workforce productivity and operational costs. Integration with Data 360, Tableau, MuleSoft, and business intelligence tools enhances analytics and decision-making. Agentforce Energy & Utilities empowers organizations to modernize operations, improve customer satisfaction, and accelerate digital transformation.

Description

SoftExpert EAM is an advanced Asset Management solution designed to enhance the performance and utilization of assets while minimizing operational costs by preventing unplanned downtimes, thus maximizing the overall value of various asset categories, such as production, facilities, transportation, and IT. This Enterprise Asset Management software empowers organizations to create thorough plans for instrument calibration alongside preventive, predictive, and corrective maintenance strategies for their equipment, leading to improved daily operational efficiency and effectiveness of technical teams. Furthermore, it provides enhanced management of equipment and facilities, boosting reliability and ensuring adherence to regulatory standards, including ISO 50001, ISO 55000, and ISO 17025, as well as other legal and industry-specific regulations, all while promoting energy efficiency and contributing to sustainability efforts. By integrating these functions, SoftExpert EAM not only streamlines operations but also supports organizations in achieving their long-term strategic goals.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

CloudHub
Salesforce
Salesforce Data 360
Slack
SoftExpert Suite
Tableau

Integrations

CloudHub
Salesforce
Salesforce Data 360
Slack
SoftExpert Suite
Tableau

Pricing Details

$275 per month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Salesforce

Founded

1999

Country

United States

Website

www.salesforce.com/energy-utilities/cloud/

Vendor Details

Company Name

SoftExpert

Founded

1995

Country

Brazil

Website

www.softexpert.com

Product Features

Fixed Asset Management

Asset Budgeting
Asset Lifecycle Management
Audit Trail
Barcoding / RFID
Depreciation Management
Disposal Management
Document Management
Inventory Tracking
Tax Management

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