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Description
RuleInside is a managed AI customer support and AI voice agent service for online stores on WordPress, including WooCommerce, FluentCart and SureCart. It gives a store a team of AI agents that answer customers and follow up with them by phone, website chat and WhatsApp.
Customer support: the agents answer shoppers 24/7 in English, Italian and Spanish, using the store's live orders, stock, prices and policies. They handle questions such as "Where is my order?", "Is it in stock?" and "What is your return policy?" without a person.
Sales and follow-up: a website shopping assistant helps shoppers find products and reach checkout. Other agents follow up enquiries, contact shoppers who opted in to abandoned-cart reminders, ask for reviews after delivery and re-engage past customers.
Human control: when a case needs staff, the call transfers live, or the full conversation is handed over to a team member. A human always decides anything involving payments.
How it works: one WordPress plugin connects the store. In the managed service, the RuleInside team builds each agent on the store's products, policies and brand voice, tests it on live orders before a customer hears it, and reviews conversations daily after launch. Owners see every conversation and result in the portal and receive a weekly report.
Pricing: managed plans start at €397/month, including one agent and 1,000 minutes (or 2,000 chat conversations), with a 30-day money-back guarantee; setup is €1,200 per agent. A self-serve plan with API access starts at €99/month.
Best for: small and mid-size ecommerce stores that lose sales to unanswered questions. RuleInside LLC was founded by Stefano Bertoli, with offices in Italy and Spain and legal headquarters in the United States.
Description
THAT WAS AI serves as a cloud-based voice support solution tailored for Shopify merchants. This innovative service links the catalog, order, customer, and policy data of a Shopify store to a phone assistant that effectively manages incoming customer calls. It is capable of placing orders, checking the status of existing orders, updating eligible shipping addresses, canceling unfulfilled orders, and addressing product inquiries. When faced with inquiries beyond its set permissions or when lacking confidence in a response, the assistant can generate a support ticket or seamlessly transfer the call to a human representative while retaining the context of the conversation. Merchants have the flexibility to connect a new phone number via Twilio or utilize an existing one through a SIP trunk. Additionally, the product facilitates outbound calls targeting customers who have abandoned their carts, enabling the assistant to provide answers to questions and assist with completing purchases. The included dashboard features comprehensive call logs, transcripts, summaries, and analytical insights, enhancing the overall service experience. It is specifically designed to meet the needs of Shopify store owners and their support teams as they navigate phone-based service and order-related inquiries. This integration not only streamlines customer interactions but also improves efficiency in handling various support tasks.
API Access
Has API
Yes
API Access
Has API
No
Pricing Details
€99/month
Self-serve is €99/month, billed monthly, with about 110 calls at €0.30 per minute and all 15 developer API routes. There is no setup fee; if the allowance runs out, the same plan is charged again. Managed plans start at €397/month. Managed Lite includes one agent and 1,000 minutes, or 2,000 chat conversations from the same allowance; annual billing is €3,970. Managed setup is €1,200 per agent. Extra managed usage is billed at plan-specific rates. Managed plans include a 30-day money-back guarantee.
Free Trial
Yes
Free Version
No
Pricing Details
$62/month
Basic is $62/month for the first 3 months under the launch offer, then $89/month. The plan includes 200 call minutes per month, one connected store, and one voice assistant. Additional usage is $0.46/minute. Charges are in USD; recurring and usage charges are billed every 30 days.
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
RuleInside
Founded
2025
Country
United States
Website
ruleinside.com
Vendor Details
Company Name
THAT WAS AI
Founded
2024
Country
India
Website
www.thatwasai.com
Product Features
Product Features
Alternatives
Alternatives
No Alternatives