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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

The uniquely branded Self Service Interface delivers a tailored experience for both your end users and their managers, allowing them to create new tickets, monitor existing ones, and access dashboards. You can establish pre-defined action notes that are conveniently available through a dropdown menu within any ongoing ticket in Revelation. Quick notes can be categorized and linked by end user, group, team, and other relevant criteria as needed. Thanks to Revelation’s Multi-Edit functionality, editing multiple tickets that share a similar action note is now simpler than ever. This Multi-Edit feature allows you to apply the same action note to various tickets, allocate billable time across several tickets, or even transfer tickets between different clients or projects. Additionally, Revelation’s Storyline feature provides a vibrant visual representation of your ticket's journey, from the moment it is logged until its resolution. The Storyline feature illustrates a chronological timeline of system notes, tracks the duration for which a ticket has remained open, and indicates the ticket's status through a color-coded system, enhancing your overall ticket management experience. With these tools at your disposal, managing workflow becomes more efficient and streamlined.

Description

Rezonate automatically detects and corrects access configurations, risky activity, and weak security practices across all your identity providers and IaaS, reducing your identity risk. Rezonate continually synthesizes all of your cloud applications, resources, as well as your human- and machine identities. It gives you a single identity storyline that provides a comprehensive view of all your access risk and identity. Rezonate's Identity Storyline goes far beyond the traditional graph views. It tells you the story behind every identity, threat and exposure so that you can confidently identify, prioritize, and take action to eliminate access risks. Identity Storyline provides a detailed explanation of every threat, exposure, or active threat that is detected and how it got there, as well as the potential consequences. You can now see every activity and change across your cloud identity attack surface in real-time, beyond the periodic configuration scans.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Amazon Web Services (AWS) No 
GitHub No 
Google Cloud Platform No 
Google Workspace No 
Jira Work Management No 
Microsoft Azure No 
Slack No 
Workday HCM No 

Integrations

Amazon Web Services (AWS) Yes 
GitHub Yes 
Google Cloud Platform Yes 
Google Workspace Yes 
Jira Work Management Yes 
Microsoft Azure Yes 
Slack Yes 
Workday HCM Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

YellowFish Software

Founded

2001

Country

United States

Website

www.revelationhelpdesk.com

Vendor Details

Company Name

Rezonate

Founded

2022

Country

United States

Website

www.rezonate.io

Product Features

Customer Service

Alerts / Escalation Yes 
Appointment Management Yes 
Call Center Management No 
Email Management No 
Knowledge Base Yes 
Live Chat No 
Performance Metrics No 
Queue Management Yes 
Self Service Portal Yes 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management Yes 

Help Desk

Alerts / Escalation Yes 
Automated Routing No 
Community Forums No 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management No 
Interaction Tracking Yes 
Knowledge Base Yes 
Known Issue Management Yes 
Live Chat No 
Multi-Channel Communication Yes 
Multiple Brands / Products No 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal No 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

Product Features

Cybersecurity

AI / Machine Learning No 
Behavioral Analytics No 
Endpoint Management No 
IOC Verification No 
Incident Management No 
Tokenization No 
Vulnerability Scanning No 
Whitelisting / Blacklisting No 

Alternatives

Alternatives

Revel Reviews

Revel

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