Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
The uniquely branded Self Service Interface delivers a tailored experience for both your end users and their managers, allowing them to create new tickets, monitor existing ones, and access dashboards. You can establish pre-defined action notes that are conveniently available through a dropdown menu within any ongoing ticket in Revelation. Quick notes can be categorized and linked by end user, group, team, and other relevant criteria as needed. Thanks to Revelation’s Multi-Edit functionality, editing multiple tickets that share a similar action note is now simpler than ever. This Multi-Edit feature allows you to apply the same action note to various tickets, allocate billable time across several tickets, or even transfer tickets between different clients or projects. Additionally, Revelation’s Storyline feature provides a vibrant visual representation of your ticket's journey, from the moment it is logged until its resolution. The Storyline feature illustrates a chronological timeline of system notes, tracks the duration for which a ticket has remained open, and indicates the ticket's status through a color-coded system, enhancing your overall ticket management experience. With these tools at your disposal, managing workflow becomes more efficient and streamlined.
Description
Rezonate automatically detects and corrects access configurations, risky activity, and weak security practices across all your identity providers and IaaS, reducing your identity risk. Rezonate continually synthesizes all of your cloud applications, resources, as well as your human- and machine identities. It gives you a single identity storyline that provides a comprehensive view of all your access risk and identity. Rezonate's Identity Storyline goes far beyond the traditional graph views. It tells you the story behind every identity, threat and exposure so that you can confidently identify, prioritize, and take action to eliminate access risks. Identity Storyline provides a detailed explanation of every threat, exposure, or active threat that is detected and how it got there, as well as the potential consequences. You can now see every activity and change across your cloud identity attack surface in real-time, beyond the periodic configuration scans.
API Access
Has API
No
API Access
Has API
No
Integrations
Amazon Web Services (AWS)
No
GitHub
No
Google Cloud Platform
No
Google Workspace
No
Jira Work Management
No
Microsoft Azure
No
Slack
No
Workday HCM
No
Integrations
Amazon Web Services (AWS)
Yes
GitHub
Yes
Google Cloud Platform
Yes
Google Workspace
Yes
Jira Work Management
Yes
Microsoft Azure
Yes
Slack
Yes
Workday HCM
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
YellowFish Software
Founded
2001
Country
United States
Website
www.revelationhelpdesk.com
Vendor Details
Company Name
Rezonate
Founded
2022
Country
United States
Website
www.rezonate.io
Product Features
Customer Service
Alerts / Escalation
Yes
Appointment Management
Yes
Call Center Management
No
Email Management
No
Knowledge Base
Yes
Live Chat
No
Performance Metrics
No
Queue Management
Yes
Self Service Portal
Yes
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
Yes
Help Desk
Alerts / Escalation
Yes
Automated Routing
No
Community Forums
No
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
No
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
Yes
Live Chat
No
Multi-Channel Communication
Yes
Multiple Brands / Products
No
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
No
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
Product Features
Cybersecurity
AI / Machine Learning
No
Behavioral Analytics
No
Endpoint Management
No
IOC Verification
No
Incident Management
No
Tokenization
No
Vulnerability Scanning
No
Whitelisting / Blacklisting
No