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support

Description

Streamline and enhance the distribution of contemporary on-premises applications for enterprise clients. Replicated caters to some of the most prominent and forward-thinking organizations globally, spanning sectors such as finance, automotive, and consumer technology. With its out-of-the-box solution, Replicated equips you with all the necessary tools to deploy an installable version of your application both securely and rapidly. It offers a seamless experience for delivering to clients who either have an established Kubernetes cluster or lack Kubernetes expertise altogether. The platform boasts the most sophisticated user experience for application configuration, updates, and management. Additionally, it provides powerful features for trustless troubleshooting and automated remediation, even in isolated environments. You can also create and oversee customer licenses, enforcing specific entitlements such as expiration dates, features, and usage limits. Furthermore, Replicated easily integrates with existing deployment pipelines to align CI/CD workflows with the enterprise release schedule, ensuring a smooth transition and efficient operations. This comprehensive approach empowers organizations to scale their operations while maintaining control over their application distribution.

Description

Determining the appropriate level of customer support has become increasingly complex. Simplr offers a solution where you only pay for the customer support services you actually utilize, rather than relying on estimates of your needs. Our customer support operates around the clock and can adapt instantly to your demands, effectively mirroring the performance of your best agents. With our flexible outsourcing model for customer service, you are charged solely for successful outcomes—eliminating costs associated with inactivity or inefficiency. Enjoy 24/7 support that adjusts to your needs on a moment's notice. Our team consists of exceptional professionals who stand out from conventional contact center employees. Utilizing cutting-edge technology, we emulate the strengths of your top representatives to ensure every customer inquiry is addressed with excellence. Moreover, we are backed by Asurion, the foremost provider of tech protection and support globally, which ensures Simplr benefits from robust financial support, top-tier data security, and a wealth of enterprise-level customer service capabilities. With Simplr, you can confidently streamline your customer support strategy and focus on delivering an outstanding experience to your customers.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Docker
Kubernetes
Open Container Initiative (OCI)
ShipBob

Integrations

Docker
Kubernetes
Open Container Initiative (OCI)
ShipBob

Pricing Details

$750 per month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Replicated

Founded

2014

Country

United States

Website

www.replicated.com

Vendor Details

Company Name

Asurion

Founded

1994

Country

United States

Website

www.simplr.ai/

Product Features

Application Development

Access Controls/Permissions
Code Assistance
Code Refactoring
Collaboration Tools
Compatibility Testing
Data Modeling
Debugging
Deployment Management
Graphical User Interface
Mobile Development
No-Code
Reporting/Analytics
Software Development
Source Control
Testing Management
Version Control
Web App Development

Application Lifecycle Management

Administrator Level Control
Defect Tracking
Iteration Planning
Project Management
Release Management
Requirements Review
Task Management
Test Case Tracking
User Level Management
Version Control

Product Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

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