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Average Ratings 1 Rating
Description
Access all essential customer information in one centralized location, encompassing order history, business modifications, and relationship growth. Enhanced data accessibility fosters improved decision-making throughout your organization, impacting everything from supply chain management to sales funnels. Say goodbye to tedious manual data input, inaccuracies, and redundant entries. Experience enhanced customer service through unified data for both in-house and remote teams, even during outages. Select the ideal solution tailored to your business needs, ranging from straightforward options to fully customizable systems. Our user-friendly data integration tools provide comprehensive ongoing support. Rapidi Replicator delivers on-demand SaaS data replication solutions, allowing for smooth synchronization across various Microsoft databases. Our budget-friendly solutions are easy to implement and utilize, ensuring your teams can safely access accurate, up-to-date data, even in low bandwidth scenarios or during downtime, thus enhancing overall operational efficiency. This streamlined approach not only simplifies your workflow but also empowers teams to make informed decisions quickly.
Description
Determining the appropriate level of customer support has become increasingly complex. Simplr offers a solution where you only pay for the customer support services you actually utilize, rather than relying on estimates of your needs. Our customer support operates around the clock and can adapt instantly to your demands, effectively mirroring the performance of your best agents. With our flexible outsourcing model for customer service, you are charged solely for successful outcomes—eliminating costs associated with inactivity or inefficiency. Enjoy 24/7 support that adjusts to your needs on a moment's notice. Our team consists of exceptional professionals who stand out from conventional contact center employees. Utilizing cutting-edge technology, we emulate the strengths of your top representatives to ensure every customer inquiry is addressed with excellence. Moreover, we are backed by Asurion, the foremost provider of tech protection and support globally, which ensures Simplr benefits from robust financial support, top-tier data security, and a wealth of enterprise-level customer service capabilities. With Simplr, you can confidently streamline your customer support strategy and focus on delivering an outstanding experience to your customers.
API Access
Has API
No
API Access
Has API
No
Integrations
ShipBob
No
Pricing Details
$400.00/month
Pricing lists: https://www.rapidionline.com/pricing
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
RapidiOnline
Founded
1997
Country
Denmark
Website
www.rapidionline.com
Vendor Details
Company Name
Asurion
Founded
1994
Country
United States
Website
www.simplr.ai/
Product Features
Integration
Dashboard
Yes
ETL - Extract / Transform / Load
No
Metadata Management
Yes
Multiple Data Sources
Yes
Web Services
Yes
Product Features
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
No
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No