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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Do you recall the aspirations set forth by 1960s science fiction regarding the advent of intelligent assistants to handle our shopping tasks? That vision has become a reality today. Chatbots represent an innovative approach to enhancing sales and providing customer support for eCommerce platforms. Our product, Ra, embodies this modern shift. Experience a significant improvement in your sales and support simply by engaging in conversation. This offering was developed in partnership with marici technology solutions. Our Personal Assistant is designed to assist customers throughout their shopping journey on your online store. We have also introduced a range of digital transformation solutions, including RaCom (an AI-driven Chatbot), Marici Integrations (a robust system integration platform), Engage366 (a user-friendly marketing automation solution), and Communer366 (an intuitive community engagement application) to further empower your business. Each of these tools is crafted to enhance the overall customer experience and streamline operational efficiency.

Description

SmartBot is a sophisticated chatbot solution powered by artificial intelligence, specifically crafted for Shopify retailers to enhance customer service, boost conversion rates, and streamline post-purchase processes. It adheres to Shopify's performance standards and merchant value criteria. The platform features context-aware responses based on the store's offerings, including products, pages, orders, and policies, enabling it to efficiently respond to customer inquiries, monitor orders, manage returns and exchanges, suggest products, and deliver personalized support around the clock. Additionally, SmartBot offers customizable chat widgets for branding, supports multiple languages, allows for live agent transitions when necessary, and integrates seamlessly into Shopify with little to no coding required. Merchants find significant value in how SmartBot alleviates the burden of manual customer support, enhances response times, and promotes increased sales through effective upselling, tailored recommendations, and exceptional service. This level of automation and personalization ultimately transforms the shopping experience for customers and merchants alike.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Shopify No 

Integrations

Shopify Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Helios Solutions

Founded

2006

Country

India

Website

www.heliossolutions.co/racom/

Vendor Details

Company Name

BestChat

Founded

2021

Country

Canada

Website

www.bestchat.com/smartbot.html

Product Features

Product Features

Chatbot

Call to Action No 
Context and Coherence No 
Human Takeover No 
Inline Media / Videos No 
Machine Learning No 
Natural Language Processing No 
Payment Integration No 
Prediction No 
Ready-made Templates No 
Reporting / Analytics No 
Sentiment Analysis No 
Social Media Integration No 

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