Average Ratings 0 Ratings
Average Ratings 4 Ratings
Description
RG System is a SaaS IT Management platform for MSPs and IT Professionals. It combines RMM and Data Backup & Restore with Endpoint Security in a centric portal.
RG System protects your entire IT infrastructure - servers and workstations - and offers unique Bitdefender GravityZone Business Security integration and Dell EMC Avamar integration.
Remote access, patch management and ticketing are all possible from the same web-based interface. You can also manage and secure your IT environments using VMs backup, replication, firewall, and other features.
The portal is affordable, simple-to-use, and available on a pay-as-you-go basis.
We make IT easy!
Description
Splashtop Remote Support is a secure remote support and remote access platform built for IT professionals, help desks, managed service providers, and businesses that need fast and reliable device support across multiple operating systems. The platform enables technicians to remotely access and control Windows, Mac, Linux, iOS, and Android devices through attended and unattended support sessions using session codes or managed device access. Splashtop offers a wide range of remote support features including remote desktop control, in-session chat, voice communication, reboot and reconnect functionality, admin privilege elevation, background system tools, and multi-technician collaboration within the same support session. The platform also includes integrations with leading PSA ticketing and IT service management systems such as Zendesk, Jira, Freshservice, Freshdesk, Spiceworks, and Microsoft Teams to streamline support workflows and improve operational efficiency. Splashtop’s Autonomous Endpoint Management add-on allows organizations to automate patch management, monitor endpoint health, deploy software updates, track hardware and software inventory, and proactively manage vulnerabilities across connected devices. Security is a major focus of the platform, with features including end-to-end encryption, two-factor authentication, endpoint MFA, session audit logging, SOC 2 and SOC 3 certified infrastructure, and compliance with standards such as ISO/IEC 27001 and GDPR. The platform supports flexible licensing models for both remote workers needing access to work computers and IT teams managing large-scale support operations.
API Access
Has API
No
API Access
Has API
No
Integrations
Acronis Cyber Protect
No
Active Directory
No
Addigy
No
Atera
No
Bitdefender GravityZone
Yes
Datto SIRIS
No
Dell EMC Avamar
Yes
Freshdesk
No
Freshservice
No
IBM MaaS360
No
Integrations
Acronis Cyber Protect
Yes
Active Directory
Yes
Addigy
Yes
Atera
Yes
Bitdefender GravityZone
No
Datto SIRIS
Yes
Dell EMC Avamar
No
Freshdesk
Yes
Freshservice
Yes
IBM MaaS360
Yes
Pricing Details
$1.50
Price per agent and per month
Free Trial
Yes
Free Version
No
Pricing Details
$40/month for 25 computers
Splashtop Remote Support Premium starts at $40/month for 25 computers with unlimited technicians and secondary remote access users. Additional plans available up to 5,000+ computers as low as $0.10 per computer per month. Most plans billed annually. NEW option to pay monthly.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
RG System
Founded
2008
Country
France
Website
www.rgsystem.com
Vendor Details
Company Name
Splashtop
Founded
2006
Country
United States
Website
www.splashtop.com/products/remote-support
Product Features
Backup
Backup Log
Yes
Backup Scheduling
Yes
Cloud Backup
Yes
Compression
Yes
Continuous Backup
Yes
Encryption
Yes
Incremental Backup
No
Local Server Options
Yes
Remote Server Options
Yes
Secure Data Storage
Yes
Web Access / Restoration
Yes
Business Continuity
Backup Log
No
Backup Scheduling
No
Compression
Yes
Continuous Backup
Yes
Encryption
Yes
Incremental Backup
No
Local Server Options
Yes
Multiple System Support
Yes
Remote Server Options
Yes
Secure Data Storage
Yes
Web Access / Restoration
Yes
Disaster Recovery
Administration Policies
Yes
Bare-Metal Recovery
Yes
Encryption
Yes
Failover Testing
No
Flexible Data Capture
No
Multi-Platform Support
No
Multiple Data Type Support
No
Offline Storage
Yes
Endpoint Detection and Response (EDR)
Behavioral Analytics
No
Blacklisting/Whitelisting
No
Continuous Monitoring
Yes
Malware/Anomaly Detection
Yes
Prioritization
No
Remediation Management
Yes
Root Cause Analysis
Yes
Endpoint Protection
Activity Log
No
Antivirus
Yes
Application Security
No
Behavioral Analytics
No
Device Management
Yes
Encryption
Yes
Signature Matching
Yes
Web Threat Management
Yes
Whitelisting / Blacklisting
No
IT Management
Capacity Monitoring
Yes
Compliance Management
No
Event Logs
Yes
Hardware Inventory
Yes
IT Budgeting
No
License Management
No
Patch Management
Yes
Remote Access
Yes
Scheduling
Yes
Software Inventory
Yes
User Activity Monitoring
Yes
IT Security
Anti Spam
Yes
Anti Virus
Yes
Email Attachment Protection
Yes
Event Tracking
No
IP Protection
No
Internet Usage Monitoring
Yes
Intrusion Detection System
Yes
Spyware Removal
Yes
Two-Factor Authentication
Yes
Vulnerability Scanning
No
Web Threat Management
Yes
Web Traffic Reporting
Yes
MSP
Backup Management
Yes
Billing & Invoicing
Yes
CRM
No
Dashboard
Yes
Help Desk
Yes
Issue Management
Yes
Live Chat
Yes
Patch Management
Yes
Privileged Access Management (PAM)
No
Project Management
No
Remote Access
Yes
Remote Systems Monitoring
Yes
Scheduling
Yes
Network Monitoring
Bandwidth Monitoring
Yes
Baseline Manager
No
Diagnostic Tools
Yes
IP Address Monitoring
Yes
Internet Usage Monitoring
No
Real Time Analytics
Yes
Resource Management
No
SLA Monitoring
Yes
Server Monitoring
Yes
Uptime Monitoring
Yes
Web Traffic Reporting
No
Network Security
Access Control
Yes
Analytics / Reporting
Yes
Compliance Reporting
No
Firewalls
Yes
Internet Usage Monitoring
No
Intrusion Detection System
Yes
Threat Response
No
VPN
No
Vulnerability Scanning
No
Remote Desktop
Chat
Yes
Cross-Platform Access
Yes
File Transfer
Yes
Group View
Yes
Mobile Device Access
No
Multi Monitor Support
No
Record Remote Sessions
Yes
Remote Print
No
Remote Wake
No
User Management
Yes
RMM
Deployment Management
Yes
For MSPs
Yes
IT Asset Management
Yes
Mobile Access
Yes
Network Monitoring
Yes
Patch Management
Yes
Real-time Alerts
Yes
Remediation Management
Yes
Product Features
Endpoint Protection
Activity Log
Yes
Antivirus
Yes
Application Security
Yes
Behavioral Analytics
No
Device Management
Yes
Encryption
No
Signature Matching
No
Web Threat Management
Yes
Whitelisting / Blacklisting
No
MSP
Backup Management
No
Billing & Invoicing
No
CRM
No
Dashboard
No
Help Desk
No
Issue Management
No
Live Chat
No
Patch Management
Yes
Privileged Access Management (PAM)
No
Project Management
No
Remote Access
Yes
Remote Systems Monitoring
Yes
Scheduling
Yes
Remote Support
Diagnostic Tools
Yes
File Transfer
Yes
Live Chat
Yes
Real-time Chat
Yes
Remote Control
Yes
Screen Sharing
Yes
Session Recording
Yes
Session Transfer
Yes
Surveys & Feedback
No
RMM
Deployment Management
Yes
For MSPs
Yes
IT Asset Management
Yes
Mobile Access
Yes
Network Monitoring
No
Patch Management
No
Real-time Alerts
Yes
Remediation Management
No