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Average Ratings 4 Ratings

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support

Description

RG System is a SaaS IT Management platform for MSPs and IT Professionals. It combines RMM and Data Backup & Restore with Endpoint Security in a centric portal. RG System protects your entire IT infrastructure - servers and workstations - and offers unique Bitdefender GravityZone Business Security integration and Dell EMC Avamar integration. Remote access, patch management and ticketing are all possible from the same web-based interface. You can also manage and secure your IT environments using VMs backup, replication, firewall, and other features. The portal is affordable, simple-to-use, and available on a pay-as-you-go basis. We make IT easy!

Description

Splashtop Remote Support is a secure remote support and remote access platform built for IT professionals, help desks, managed service providers, and businesses that need fast and reliable device support across multiple operating systems. The platform enables technicians to remotely access and control Windows, Mac, Linux, iOS, and Android devices through attended and unattended support sessions using session codes or managed device access. Splashtop offers a wide range of remote support features including remote desktop control, in-session chat, voice communication, reboot and reconnect functionality, admin privilege elevation, background system tools, and multi-technician collaboration within the same support session. The platform also includes integrations with leading PSA ticketing and IT service management systems such as Zendesk, Jira, Freshservice, Freshdesk, Spiceworks, and Microsoft Teams to streamline support workflows and improve operational efficiency. Splashtop’s Autonomous Endpoint Management add-on allows organizations to automate patch management, monitor endpoint health, deploy software updates, track hardware and software inventory, and proactively manage vulnerabilities across connected devices. Security is a major focus of the platform, with features including end-to-end encryption, two-factor authentication, endpoint MFA, session audit logging, SOC 2 and SOC 3 certified infrastructure, and compliance with standards such as ISO/IEC 27001 and GDPR. The platform supports flexible licensing models for both remote workers needing access to work computers and IT teams managing large-scale support operations.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Acronis Cyber Protect No 
Active Directory No 
Addigy No 
Atera No 
Bitdefender GravityZone Yes 
Datto SIRIS No 
Dell EMC Avamar Yes 
Freshdesk No 
Freshservice No 
IBM MaaS360 No 
Jira No 
Naverisk RMM & PSA No 
NinjaOne No 
ScalePad Yes 
ServiceNow No 
Spiceworks Network Monitor No 
Syncro No 
Zendesk No 

Integrations

Acronis Cyber Protect Yes 
Active Directory Yes 
Addigy Yes 
Atera Yes 
Bitdefender GravityZone No 
Datto SIRIS Yes 
Dell EMC Avamar No 
Freshdesk Yes 
Freshservice Yes 
IBM MaaS360 Yes 
Jira Yes 
Naverisk RMM & PSA Yes 
NinjaOne Yes 
ScalePad No 
ServiceNow Yes 
Spiceworks Network Monitor Yes 
Syncro Yes 
Zendesk Yes 

Pricing Details

$1.50
Price per agent and per month
Free Trial Yes 
Free Version No 

Pricing Details

$40/month for 25 computers
Splashtop Remote Support Premium starts at $40/month for 25 computers with unlimited technicians and secondary remote access users. Additional plans available up to 5,000+ computers as low as $0.10 per computer per month. Most plans billed annually. NEW option to pay monthly.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

RG System

Founded

2008

Country

France

Website

www.rgsystem.com

Vendor Details

Company Name

Splashtop

Founded

2006

Country

United States

Website

www.splashtop.com/products/remote-support

Product Features

Backup

Backup Log Yes 
Backup Scheduling Yes 
Cloud Backup Yes 
Compression Yes 
Continuous Backup Yes 
Encryption Yes 
Incremental Backup No 
Local Server Options Yes 
Remote Server Options Yes 
Secure Data Storage Yes 
Web Access / Restoration Yes 

Business Continuity

Backup Log No 
Backup Scheduling No 
Compression Yes 
Continuous Backup Yes 
Encryption Yes 
Incremental Backup No 
Local Server Options Yes 
Multiple System Support Yes 
Remote Server Options Yes 
Secure Data Storage Yes 
Web Access / Restoration Yes 

Disaster Recovery

Administration Policies Yes 
Bare-Metal Recovery Yes 
Encryption Yes 
Failover Testing No 
Flexible Data Capture No 
Multi-Platform Support No 
Multiple Data Type Support No 
Offline Storage Yes 

Endpoint Detection and Response (EDR)

Behavioral Analytics No 
Blacklisting/Whitelisting No 
Continuous Monitoring Yes 
Malware/Anomaly Detection Yes 
Prioritization No 
Remediation Management Yes 
Root Cause Analysis Yes 

Endpoint Protection

Activity Log No 
Antivirus Yes 
Application Security No 
Behavioral Analytics No 
Device Management Yes 
Encryption Yes 
Signature Matching Yes 
Web Threat Management Yes 
Whitelisting / Blacklisting No 

IT Management

Capacity Monitoring Yes 
Compliance Management No 
Event Logs Yes 
Hardware Inventory Yes 
IT Budgeting No 
License Management No 
Patch Management Yes 
Remote Access Yes 
Scheduling Yes 
Software Inventory Yes 
User Activity Monitoring Yes 

IT Security

Anti Spam Yes 
Anti Virus Yes 
Email Attachment Protection Yes 
Event Tracking No 
IP Protection No 
Internet Usage Monitoring Yes 
Intrusion Detection System Yes 
Spyware Removal Yes 
Two-Factor Authentication Yes 
Vulnerability Scanning No 
Web Threat Management Yes 
Web Traffic Reporting Yes 

MSP

Backup Management Yes 
Billing & Invoicing Yes 
CRM No 
Dashboard Yes 
Help Desk Yes 
Issue Management Yes 
Live Chat Yes 
Patch Management Yes 
Privileged Access Management (PAM) No 
Project Management No 
Remote Access Yes 
Remote Systems Monitoring Yes 
Scheduling Yes 

Network Monitoring

Bandwidth Monitoring Yes 
Baseline Manager No 
Diagnostic Tools Yes 
IP Address Monitoring Yes 
Internet Usage Monitoring No 
Real Time Analytics Yes 
Resource Management No 
SLA Monitoring Yes 
Server Monitoring Yes 
Uptime Monitoring Yes 
Web Traffic Reporting No 

Network Security

Access Control Yes 
Analytics / Reporting Yes 
Compliance Reporting No 
Firewalls Yes 
Internet Usage Monitoring No 
Intrusion Detection System Yes 
Threat Response No 
VPN No 
Vulnerability Scanning No 

Remote Desktop

Chat Yes 
Cross-Platform Access Yes 
File Transfer Yes 
Group View Yes 
Mobile Device Access No 
Multi Monitor Support No 
Record Remote Sessions Yes 
Remote Print No 
Remote Wake No 
User Management Yes 

RMM

Deployment Management Yes 
For MSPs Yes 
IT Asset Management Yes 
Mobile Access Yes 
Network Monitoring Yes 
Patch Management Yes 
Real-time Alerts Yes 
Remediation Management Yes 

Product Features

Endpoint Protection

Activity Log Yes 
Antivirus Yes 
Application Security Yes 
Behavioral Analytics No 
Device Management Yes 
Encryption No 
Signature Matching No 
Web Threat Management Yes 
Whitelisting / Blacklisting No 

MSP

Backup Management No 
Billing & Invoicing No 
CRM No 
Dashboard No 
Help Desk No 
Issue Management No 
Live Chat No 
Patch Management Yes 
Privileged Access Management (PAM) No 
Project Management No 
Remote Access Yes 
Remote Systems Monitoring Yes 
Scheduling Yes 

Remote Support

Diagnostic Tools Yes 
File Transfer Yes 
Live Chat Yes 
Real-time Chat Yes 
Remote Control Yes 
Screen Sharing Yes 
Session Recording Yes 
Session Transfer Yes 
Surveys & Feedback No 

RMM

Deployment Management Yes 
For MSPs Yes 
IT Asset Management Yes 
Mobile Access Yes 
Network Monitoring No 
Patch Management No 
Real-time Alerts Yes 
Remediation Management No 

Alternatives

Alternatives