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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Minimize reliance on extensive training and hands-on experience by creating effective documentation processes! REWO is an intuitive video SOP platform designed for seamless implementation that accelerates knowledge transfer by up to 12 times compared to conventional methods. This innovative tool significantly enhances the ways in which knowledge is captured, visualized, and relayed to everyone within the organization. With a user-friendly interface and quick onboarding, it offers compatibility with existing hardware and various deployment options, whether cloud-based or on-premise. By providing thorough guidance through intricate processes, it boosts operator productivity while simultaneously reducing human error through clear, interactive instructions that assist teams in their daily operations. Furthermore, the platform enhances operator engagement with a feedback loop for work instructions, ensuring a more participative approach. Quality defects are minimized with automatic in-line inspections, enabling a more streamlined workflow. Ultimately, REWO accelerates your product launch timeline, allowing for quicker entry into the market and increased competitiveness.

Description

A unified platform can be deployed to enhance your organization's visual knowledge and automate tasks over time. TechSee's platform provides a single view of customer issues across an organization. This allows for warm transfer between channels and leverages visual data to enable AI-powered automation. The platform has been proven to work with large departments and tens to thousands of reps. It can also support technicians, agents, and end users in new locations without affecting availability or performance. The platform uses visual data to automate processes with Computer Vision AI. This includes real-time decision support for agents as well as self-service for customers. The organization has access to the full history of each customer's visual session. This allows them to understand the context of each contact. This information can be used to support internal collaboration and is compliant with privacy policies.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Amdocs Customer Experience Suite No 
CSG Advanced Convergent Platform (ACP) No 
Genesys Cloud CX No 
Microsoft 365 No 
Microsoft Dynamics GP No 
Oracle Service No 
Pega Customer Service No 
Salesforce No 
Salesforce Agentforce Service No 
ServiceNow No 
Zendesk No 

Integrations

Amdocs Customer Experience Suite Yes 
CSG Advanced Convergent Platform (ACP) Yes 
Genesys Cloud CX Yes 
Microsoft 365 Yes 
Microsoft Dynamics GP Yes 
Oracle Service Yes 
Pega Customer Service Yes 
Salesforce Yes 
Salesforce Agentforce Service Yes 
ServiceNow Yes 
Zendesk Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

$29.99/month/user
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs No 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

REWO

Founded

2015

Country

United States

Website

www.rewo.io

Vendor Details

Company Name

TechSee

Country

Israel

Website

www.techsee.me/

Product Features

Work Instructions

Branding & Style Sheets No 
Content Management System No 
Drag and Drop No 
Dynamic Tags No 
Employee Feedback No 
Guide Approval Workflows No 
Media Editor No 
Multi-Brand Publishing No 
Rich Text Editor No 
SSO (SAML) No 
Translations No 
User Management No 
Version Control No 

Product Features

Artificial Intelligence

Chatbot No 
For Healthcare Yes 
For Sales Yes 
For eCommerce Yes 
Image Recognition Yes 
Machine Learning Yes 
Multi-Language No 
Natural Language Processing No 
Predictive Analytics No 
Process/Workflow Automation Yes 
Rules-Based Automation Yes 
Virtual Personal Assistant (VPA) No 

Computer Vision

Blob Detection & Analysis Yes 
Building Tools Yes 
Image Processing Yes 
Multiple Image Type Support No 
Reporting / Analytics Integration No 
Smart Camera Integration No 

Remote Support

Diagnostic Tools Yes 
File Transfer Yes 
Live Chat Yes 
Real-time Chat Yes 
Remote Control Yes 
Screen Sharing Yes 
Session Recording Yes 
Session Transfer Yes 
Surveys & Feedback Yes 

Remote Work

Collaboration No 
Credential Management No 
Electronic Signature Yes 
Employee Monitoring No 
Live Chat Yes 
Meeting Management No 
Project Management No 
Remote Access Yes 
Remote Support Yes 
Screen Sharing Yes 
Softphone No 
Task Management No 
Time Zone Tracking No 
Video Chat Yes 
Web Conferencing No 

Alternatives

VKS Reviews

VKS

Visual Knowledge Share

Alternatives

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Blitzz

Blitzz Remote Support