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ease
features
design
support

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Description

Project Astra, created by Google DeepMind, is a groundbreaking prototype in AI research aimed at serving as a comprehensive AI assistant to aid users with daily activities. By combining conversational AI with services such as Google Search, Maps, and Lens, the platform delivers timely answers to inquiries while also offering tailored support. Users can engage with Astra in a conversational manner, utilizing voice commands or video sharing, which enables the system to assist in various tasks, from organizing routines to responding to questions derived from visual content. Additionally, its advanced memory features allow it to remember information from previous interactions, enhancing the fluidity and relevance of conversations as they progress. This innovative approach not only improves user experience but also demonstrates the potential for AI to adapt and evolve in understanding individual preferences and needs.

Description

SmartAssistants answer most frequently asked questions instantly, and provide a frictionless and frustration-free experience. Organizations can optimize their customer support spend by answering the questions right away. SmartAssistants can help you provide differentiated and personalized customer service. The ability to provide a seamless experience and be available 24/7 helps in building trust with customers and increasing customer retention rates. SmartAssistants are a gatekeeper, answering the most common questions that frustrate customer service representatives. Customers service reps can be helped by organizations to help them focus on solving the most important questions and create a positive customer service culture. If the Assistant is not yet trained, you can transfer the conversation to another human agent. This keeps your customer informed and ensures that you are paying attention to their needs when they arise.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Amazon Connect
Ameyo by Exotel
Avaya Cloud Office
Avaya Experience Platform
Facebook Messenger
Five9
Freshdesk
Microsoft Teams
NetSuite
NiCE CXone Mpower
RingCentral RingCX
SAP CRM
Salesforce
Salesforce Agentforce Service
ServiceNow
Skype
Slack
Telegram
Viber
WhatsApp

Integrations

Amazon Connect
Ameyo by Exotel
Avaya Cloud Office
Avaya Experience Platform
Facebook Messenger
Five9
Freshdesk
Microsoft Teams
NetSuite
NiCE CXone Mpower
RingCentral RingCX
SAP CRM
Salesforce
Salesforce Agentforce Service
ServiceNow
Skype
Slack
Telegram
Viber
WhatsApp

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Google

Founded

1998

Country

United States

Website

deepmind.google/technologies/project-astra/

Vendor Details

Company Name

SmartBots

Founded

2018

Country

United States

Website

www.smartbots.ai/

Product Features

Product Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

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