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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

At its core, Process Shepherd's decision tree and agent scripting features provide agents with systematic, step-by-step guidance through complex workflows, with the added capabilities of integration with external services such as CRM or helpdesk systems. The main goal of this platform is to enhance workflows, fortify compliance, and boost efficiency across contact centers and help desks. Process Shepherd unfolds workflows into a sequence of steps or questions, navigated one step at a time by agents. This method of partitioned guidance eases the intricacy of managing complex tasks, reducing both the training duration for newcomers and the average time needed for each interaction. Reduce Agent Onboarding Time by 80% Trim Ramp Time by 40% Decrease Average Handling by 30%

Description

Assist students in achieving their degrees through the uAchieve® Planner, an innovative academic planning tool that utilizes existing audit data to generate tailored term recommendations for a smoother path to graduation. With the uAchieve Planner, guiding students to complete their degrees becomes more efficient and streamlined, as it offers personalized planning based on their declared programs. These structured term plans not only facilitate student progress but also equip institutions with vital aggregate data for analyzing course demand and optimizing classroom scheduling. CollegeSource is significantly advancing the field of academic course planning with the release of uAchieve Planner version 5.0, which features a new algorithm capable of automatically generating degree pathway plans based on audit requirements. This functionality addresses common student inquiries, such as maximum credit loads per term and anticipated graduation dates, ensuring they have clear navigation along their educational journey. Furthermore, the automated creation of term-by-term pathways, complete with intuitive course suggestions, enhances the overall student experience and supports academic success.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Aircall Yes 
Ellucian Colleague Student No 
Freshdesk Yes 
Genesys Cloud CX Yes 
Oracle PeopleSoft No 
Salesforce Yes 
Zendesk Yes 
Zoho CRM Yes 

Integrations

Aircall No 
Ellucian Colleague Student Yes 
Freshdesk No 
Genesys Cloud CX No 
Oracle PeopleSoft Yes 
Salesforce No 
Zendesk No 
Zoho CRM No 

Pricing Details

$20
Free Trial Yes 
Free Version Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Process Shepherd

Founded

2022

Country

United States

Website

www.processshepherd.com

Vendor Details

Company Name

CollegeSource

Country

United States

Website

collegesource.com/degree-planning-tools/uachieve-planner/

Product Features

Business Process Management

Access Controls / Permissions No 
Alerts / Notifications No 
Business Process Automation No 
Business Rules Management No 
Collaboration No 
Process Change Tracking No 
Process Mapping No 
Process Modeling & Design No 
Visual Workflow Management No 

Product Features

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