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Description
At its core, Process Shepherd's decision tree and agent scripting features provide agents with systematic, step-by-step guidance through complex workflows, with the added capabilities of integration with external services such as CRM or helpdesk systems. The main goal of this platform is to enhance workflows, fortify compliance, and boost efficiency across contact centers and help desks.
Process Shepherd unfolds workflows into a sequence of steps or questions, navigated one step at a time by agents. This method of partitioned guidance eases the intricacy of managing complex tasks, reducing both the training duration for newcomers and the average time needed for each interaction.
Reduce Agent Onboarding Time by 80%
Trim Ramp Time by 40%
Decrease Average Handling by 30%
Description
TinyFish is an innovative enterprise AI platform that creates and manages "enterprise web agents" capable of executing intricate workflows across the internet at an extensive scale. Rather than depending on APIs or manual interventions, these agents emulate human behavior by navigating websites, extracting valuable information, and performing multi-step operations across numerous platforms simultaneously. This approach addresses the increasing complexity of the modern online landscape, where valuable data is often scattered, secured behind logins, or in a state of constant flux, rendering traditional automation methods ineffective. TinyFish's agents are supported by a sophisticated infrastructure that allows them to learn, adapt, and scale efficiently, ensuring their accuracy and reliability amidst the evolving web environments. The platform is structured around achieving specific outcomes rather than merely completing isolated tasks, allowing agents to carry out comprehensive processes such as pricing intelligence, inventory management, or market surveillance from beginning to end. As a result, TinyFish not only streamlines operations but also enhances the potential for businesses to extract actionable insights from diverse data sources.
API Access
Has API
API Access
Has API
Integrations
Aircall
Cursor
Dify
Freshdesk
Genesys Cloud CX
HTML
JSON
Model Context Protocol (MCP)
OpenClaw
Python
Integrations
Aircall
Cursor
Dify
Freshdesk
Genesys Cloud CX
HTML
JSON
Model Context Protocol (MCP)
OpenClaw
Python
Pricing Details
$20
Free Trial
Free Version
Pricing Details
$1.50 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Process Shepherd
Founded
2022
Country
United States
Website
www.processshepherd.com
Vendor Details
Company Name
TinyFish
Founded
2024
Country
United States
Website
www.tinyfish.ai/
Product Features
Business Process Management
Access Controls / Permissions
Alerts / Notifications
Business Process Automation
Business Rules Management
Collaboration
Process Change Tracking
Process Mapping
Process Modeling & Design
Visual Workflow Management