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Description
At its core, Process Shepherd's decision tree and agent scripting features provide agents with systematic, step-by-step guidance through complex workflows, with the added capabilities of integration with external services such as CRM or helpdesk systems. The main goal of this platform is to enhance workflows, fortify compliance, and boost efficiency across contact centers and help desks.
Process Shepherd unfolds workflows into a sequence of steps or questions, navigated one step at a time by agents. This method of partitioned guidance eases the intricacy of managing complex tasks, reducing both the training duration for newcomers and the average time needed for each interaction.
Reduce Agent Onboarding Time by 80%
Trim Ramp Time by 40%
Decrease Average Handling by 30%
Description
Orchestrating actions enables the creation of intricate backend agents that can perform multiple tasks seamlessly. Compatible with all LLMs, you can design a completely tailored user interface for your agent without needing to code, all hosted on your own domain. Monitor each phase of your agent’s process, capturing every detail to manage the unpredictable behavior of LLMs effectively. Implement precise access controls for your application, data, and the agent itself. Utilize a specially fine-tuned model designed to expedite the software development process significantly. Additionally, the system automatically manages aspects like concurrency, rate limiting, and various other functionalities to enhance performance and reliability. This comprehensive approach ensures that users can focus on their core objectives while the underlying complexities are handled efficiently.
API Access
Has API
API Access
Has API
Integrations
Aircall
Codestral
Discord
Gemini 1.5 Flash
Gemini 2.0 Flash
Genesys Cloud CX
GitHub
Google Drive
Le Chat
Llama 2
Integrations
Aircall
Codestral
Discord
Gemini 1.5 Flash
Gemini 2.0 Flash
Genesys Cloud CX
GitHub
Google Drive
Le Chat
Llama 2
Pricing Details
$20
Free Trial
Free Version
Pricing Details
$10 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Process Shepherd
Founded
2022
Country
United States
Website
www.processshepherd.com
Vendor Details
Company Name
RealChar.ai
Country
United States
Website
rebyte.ai/
Product Features
Business Process Management
Access Controls / Permissions
Alerts / Notifications
Business Process Automation
Business Rules Management
Collaboration
Process Change Tracking
Process Mapping
Process Modeling & Design
Visual Workflow Management