Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
At its core, Process Shepherd's decision tree and agent scripting features provide agents with systematic, step-by-step guidance through complex workflows, with the added capabilities of integration with external services such as CRM or helpdesk systems. The main goal of this platform is to enhance workflows, fortify compliance, and boost efficiency across contact centers and help desks.
Process Shepherd unfolds workflows into a sequence of steps or questions, navigated one step at a time by agents. This method of partitioned guidance eases the intricacy of managing complex tasks, reducing both the training duration for newcomers and the average time needed for each interaction.
Reduce Agent Onboarding Time by 80%
Trim Ramp Time by 40%
Decrease Average Handling by 30%
Description
Orchestrating actions enables the creation of intricate backend agents that can perform multiple tasks seamlessly. Compatible with all LLMs, you can design a completely tailored user interface for your agent without needing to code, all hosted on your own domain. Monitor each phase of your agent’s process, capturing every detail to manage the unpredictable behavior of LLMs effectively. Implement precise access controls for your application, data, and the agent itself. Utilize a specially fine-tuned model designed to expedite the software development process significantly. Additionally, the system automatically manages aspects like concurrency, rate limiting, and various other functionalities to enhance performance and reliability. This comprehensive approach ensures that users can focus on their core objectives while the underlying complexities are handled efficiently.
API Access
Has API
No
API Access
Has API
No
Integrations
Aircall
Yes
Claude
No
Codestral
No
Discord
No
Gemini 1.5 Flash
No
Gemini 2.0 Flash
No
Gemini Enterprise
No
Gemini Nano
No
Google
No
Google Drive
No
Integrations
Aircall
No
Claude
Yes
Codestral
Yes
Discord
Yes
Gemini 1.5 Flash
Yes
Gemini 2.0 Flash
Yes
Gemini Enterprise
Yes
Gemini Nano
Yes
Google
Yes
Google Drive
Yes
Pricing Details
$20
Free Trial
Yes
Free Version
Yes
Pricing Details
$10 per month
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Process Shepherd
Founded
2022
Country
United States
Website
www.processshepherd.com
Vendor Details
Company Name
RealChar.ai
Country
United States
Website
rebyte.ai/
Product Features
Business Process Management
Access Controls / Permissions
No
Alerts / Notifications
No
Business Process Automation
No
Business Rules Management
No
Collaboration
No
Process Change Tracking
No
Process Mapping
No
Process Modeling & Design
No
Visual Workflow Management
No