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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Plain is a platform that leverages AI to enhance customer support and collaboration for B2B teams, allowing them to efficiently manage and respond to customer interactions across various channels such as Slack, Microsoft Teams, Discord, email, chat, forms, and in-product communications, all within a single, high-speed workspace; it merges disparate support channels into one inbox, links internal systems through a versatile API-first approach, automates various workflows, and incorporates intelligent features like the AI agent Ari for handling routine inquiries, Sidekick for providing team members with contextual drafting assistance and knowledge searching, and Insights for identifying trends and key themes, thereby minimizing manual tasks, speeding up response times, and deepening customer insights. Additionally, the platform allows for the incorporation of any knowledge source to enhance accuracy, seamlessly integrates with both development and business tools, offers service level agreements (SLAs) and workflow automation across different communication channels, and is specifically crafted to empower teams in gaining a comprehensive understanding of their customers. This unique combination of features not only streamlines operations but also fosters a more personalized customer experience.

Description

AI assistant for customer-facing departments. Sapling works with messaging platforms and CRMs to assist agents in creating personalized responses. Managers can gain conversational insights that will help them coach and prepare their teams. Sapling offers functionality for autocomplete, spelling, grammar checking, as well as snippets/canned message/text expander. All services can be hosted on-premise or in the cloud to meet security and privacy requirements. The Grammar and Spelling APIs allow Sapling's language models to be integrated into custom applications and use-cases. Sapling Suggest pulls relevant answers from a team knowledge database and allows agents to respond faster to customer inquiries by clicking on the desired response. Instead of giving brittle, decision tree-based chatbots, empower agents.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Discord Yes 
Gmail Yes 
HubSpot CRM Yes 
Intercom Yes 
Microsoft Teams Yes 
Salesforce Yes 
Slack Yes 
Zendesk Yes 
Avaya Experience Platform No 
Freshdesk No 
GPT-4 No 
Helpshift No 
Microsoft 365 No 
Microsoft Edge No 
Mixmax No 
Motileo Yes 
Notion No 
Workplace from Meta No 
Zoho Mail No 

Integrations

Discord Yes 
Gmail Yes 
HubSpot CRM Yes 
Intercom Yes 
Microsoft Teams Yes 
Salesforce Yes 
Slack Yes 
Zendesk Yes 
Avaya Experience Platform Yes 
Freshdesk Yes 
GPT-4 Yes 
Helpshift Yes 
Microsoft 365 Yes 
Microsoft Edge Yes 
Mixmax Yes 
Motileo No 
Notion Yes 
Workplace from Meta Yes 
Zoho Mail Yes 

Pricing Details

$35 per month
Free Trial Yes 
Free Version No 

Pricing Details

$25 per month
Contact us for pricing tiers for enterprise teams.
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Plain

Country

United States

Website

www.plain.com

Vendor Details

Company Name

Sapling Intelligence

Founded

2018

Country

United States

Website

sapling.ai/

Product Features

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

Product Features

Proofreading

Contextual Speller Yes 
Dictionary / Thesaurus Yes 
Grammar Check Yes 
Plagiarism Detection No 
Punctuation Check Yes 
Reporting & Statistics Yes 
Spell Check Yes 
Style Check Yes 
Text Editor Yes 

Alternatives

Alternatives

Doco Reviews

Doco

McCarren
Hay Reviews

Hay

Hay.chat
Grammarly Reviews

Grammarly

Superhuman