Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Plain is a platform that leverages AI to enhance customer support and collaboration for B2B teams, allowing them to efficiently manage and respond to customer interactions across various channels such as Slack, Microsoft Teams, Discord, email, chat, forms, and in-product communications, all within a single, high-speed workspace; it merges disparate support channels into one inbox, links internal systems through a versatile API-first approach, automates various workflows, and incorporates intelligent features like the AI agent Ari for handling routine inquiries, Sidekick for providing team members with contextual drafting assistance and knowledge searching, and Insights for identifying trends and key themes, thereby minimizing manual tasks, speeding up response times, and deepening customer insights. Additionally, the platform allows for the incorporation of any knowledge source to enhance accuracy, seamlessly integrates with both development and business tools, offers service level agreements (SLAs) and workflow automation across different communication channels, and is specifically crafted to empower teams in gaining a comprehensive understanding of their customers. This unique combination of features not only streamlines operations but also fosters a more personalized customer experience.
Description
AI assistant for customer-facing departments. Sapling works with messaging platforms and CRMs to assist agents in creating personalized responses. Managers can gain conversational insights that will help them coach and prepare their teams.
Sapling offers functionality for autocomplete, spelling, grammar checking, as well as snippets/canned message/text expander. All services can be hosted on-premise or in the cloud to meet security and privacy requirements. The Grammar and Spelling APIs allow Sapling's language models to be integrated into custom applications and use-cases.
Sapling Suggest pulls relevant answers from a team knowledge database and allows agents to respond faster to customer inquiries by clicking on the desired response. Instead of giving brittle, decision tree-based chatbots, empower agents.
API Access
Has API
Yes
API Access
Has API
Yes
Integrations
Discord
Yes
Gmail
Yes
HubSpot CRM
Yes
Intercom
Yes
Microsoft Teams
Yes
Salesforce
Yes
Slack
Yes
Zendesk
Yes
Avaya Experience Platform
No
Freshdesk
No
Integrations
Discord
Yes
Gmail
Yes
HubSpot CRM
Yes
Intercom
Yes
Microsoft Teams
Yes
Salesforce
Yes
Slack
Yes
Zendesk
Yes
Avaya Experience Platform
Yes
Freshdesk
Yes
Pricing Details
$35 per month
Free Trial
Yes
Free Version
No
Pricing Details
$25 per month
Contact us for pricing tiers for enterprise teams.
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Plain
Country
United States
Website
www.plain.com
Vendor Details
Company Name
Sapling Intelligence
Founded
2018
Country
United States
Website
sapling.ai/
Product Features
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
No
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No
Product Features
Proofreading
Contextual Speller
Yes
Dictionary / Thesaurus
Yes
Grammar Check
Yes
Plagiarism Detection
No
Punctuation Check
Yes
Reporting & Statistics
Yes
Spell Check
Yes
Style Check
Yes
Text Editor
Yes