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Description
Experience unparalleled insight into consumer movement patterns. Evaluate your business outcomes against both local and far-off competitors. Access data on over 13 million locations and establishments throughout the United States. Examine visitor trends and customer interactions within any retail sector. Determine visitor counts by hour, day, and month, while gaining geographical insights into customer origins and destinations. Uncover demographic profiles, interests, and purchasing intentions of your clientele. Identify key zones driving genuine economic engagement. Monitor customer retention rates and grasp shifting consumer behaviors. Additionally, assess the influence of major events on your business landscape. This comprehensive analysis will empower you to make informed strategic decisions.
Description
Customer experience insights can be found in every interaction with your company. Unstructured feedback is received in all communication channels, including phone calls, chat sessions and emails.
Topbox's omnichannel analysis platform allows companies to quickly identify issues that can impact sales, customer satisfaction, product costs, and customer churn. Topbox's powerful aggregation and normalization, redactions, sentiment analysis, rule based and AI-driven class models provide actionable insights for clients without the need for expensive professional services.
Topbox will help you unlock the insights in your customer interactions with Topbox.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
Apptentive
Bazaarvoice
Facebook
Five9
Heymarket
Instagram
LivePerson
MapZot.AI
Medallia
NiCE CXone Mpower
Integrations
Apptentive
Bazaarvoice
Facebook
Five9
Heymarket
Instagram
LivePerson
MapZot.AI
Medallia
NiCE CXone Mpower
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Placer Labs
Founded
2013
Country
United States
Website
www.placer.ai/
Vendor Details
Company Name
Topbox, Inc.
Country
United States
Website
topbox.io
Product Features
Competitive Intelligence
Alerts/Notifications
Benchmarking
Competing Product Analysis
Keyword Tracking
Social Media Monitoring
Trend Analysis
Website Monitoring
Data Analysis
Data Discovery
Data Visualization
High Volume Processing
Predictive Analytics
Regression Analysis
Sentiment Analysis
Statistical Modeling
Text Analytics
Location Intelligence
Behavioral Analytics
Data Visualization
Demographic Data
Geocoding
Geofencing
Location Tracking
Predictive Analytics
Trade Area Analysis
Product Features
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis