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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Pinch AI serves as an intelligent platform designed to enhance post-purchase insights and combat abuse in the e-commerce sector by assisting merchants in detecting and preventing fraudulent returns, resale schemes, and various other exploitative practices. By leveraging machine learning, it scrutinizes a multitude of data points, including checkout details, return histories, logistics, and customer behaviors, to evaluate buyer intent, categorize customers, and establish customized return policies that effectively mitigate fraud while ensuring favorable experiences for loyal patrons. This innovative solution grants support teams a comprehensive view of each customer, seamlessly integrates with return management systems, warehouse operations, shipping providers, and e-commerce infrastructures, and features real-time dashboards that monitor essential metrics such as return rates, operational expenses, and patterns of abuse. Furthermore, its adaptive approach not only protects against fraudulent activities but also fosters customer loyalty through personalized incentives and enhanced return experiences tailored to trusted buyers.

Description

SusTern AI-Commerce is a revolutionary AI-driven commerce platform designed specifically for independent retailers and small enterprises throughout Canada. Unlike traditional solutions that can exceed $700 monthly for various individual tools, SusTern offers 16 integrated AI-powered dashboards encompassing inventory management, marketing, SEO, shipping, fraud detection, customer relationship management, and more, all consolidated within a single, cost-effective platform. Tailored for merchants who prefer to leverage AI for efficiency, SusTern automates critical tasks such as product listings, storefront SEO, demand forecasting, customer engagement, and enhancing search visibility via its Agentic Commerce and Universal Commerce Protocol (UCP) layer, ensuring that your store is easily discoverable by search engines like Google and Bing, as well as voice assistants. Merchants utilizing Clover POS can easily synchronize their products, inventory, and orders, benefiting from plans that feature zero transaction fees coupled with comprehensive AI-driven commerce solutions, free from unexpected charges or the confusion of app marketplaces. Moreover, SusTern's foundation is strengthened by its association with Google for Startups, and it proudly operates out of Kitchener, Ontario, aiming to transform the retail landscape for small businesses across the nation. The platform epitomizes the future of commerce, making advanced technology accessible and affordable for all retailers.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Adobe Commerce Yes 
AfterShip Yes 
BigCommerce Yes 
EasyPost No 
FedEx Ship Manager Yes 
Fishbowl Yes 
Google Cloud AI Infrastructure No 
Google Cloud Platform No 
Happy Returns Yes 
Loop Yes 
Narvar Yes 
SAP Cloud Platform Yes 
Salesforce Yes 
ShipBob Yes 
ShipHero Yes 
SignalWire No 
Stripe No 
Stripe Billing No 
Stripe Connect No 
UPS Ready Yes 

Integrations

Adobe Commerce No 
AfterShip No 
BigCommerce No 
EasyPost Yes 
FedEx Ship Manager No 
Fishbowl No 
Google Cloud AI Infrastructure Yes 
Google Cloud Platform Yes 
Happy Returns No 
Loop No 
Narvar No 
SAP Cloud Platform No 
Salesforce No 
ShipBob No 
ShipHero No 
SignalWire Yes 
Stripe Yes 
Stripe Billing Yes 
Stripe Connect Yes 
UPS Ready No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$70/month
Plans are billed annually with options tailored by business model:
• Retailer: $70/mo (Launch) to $700/mo (Enterprise)
• Wholesaler: $175/mo (Launch) to $1,750/mo (Enterprise)
• Manufacturer: $350/mo (Launch) to $3,500/mo (Enterprise)

A 30-day trial is available for $25. Includes AI agents, catalog management, inventory sync, and procurement tools. Replaces up to 5 standalone software tools (PIM, procurement, inventory, SEO, storefront) for up to 95% in monthly software savings.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Pinch AI

Founded

2023

Country

United States

Website

www.pinch.ai/

Vendor Details

Company Name

SusTern Inc.

Founded

2023

Country

Kitchener, Ontario, Canada

Website

www.sustern.ca

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Product Features

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