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support

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Description

Phi-4 is an advanced small language model (SLM) comprising 14 billion parameters, showcasing exceptional capabilities in intricate reasoning tasks, particularly in mathematics, alongside typical language processing functions. As the newest addition to the Phi family of small language models, Phi-4 illustrates the potential advancements we can achieve while exploring the limits of SLM technology. It is currently accessible on Azure AI Foundry under a Microsoft Research License Agreement (MSRLA) and is set to be released on Hugging Face in the near future. Due to significant improvements in processes such as the employment of high-quality synthetic datasets and the careful curation of organic data, Phi-4 surpasses both comparable and larger models in mathematical reasoning tasks. This model not only emphasizes the ongoing evolution of language models but also highlights the delicate balance between model size and output quality. As we continue to innovate, Phi-4 stands as a testament to our commitment to pushing the boundaries of what's achievable within the realm of small language models.

Description

Salesforce Koa represents the company's inaugural CRM reasoning model tailored for Agentforce, developed using NVIDIA Nemotron and enhanced by 27 years of accumulated Salesforce CRM expertise to navigate intricate, multi-step tasks in enterprise environments. Rooted in nearly three decades of CRM application experience, it has undergone additional training on a unique synthetic dataset that reflects authentic business processes, workflows, and operational regulations. The scenarios employed during training are designed to replicate the reasoning, tool utilization, and decision-making processes that Agentforce agents engage in throughout the customer journey, which includes activities like lead generation, opportunity qualification, and service case resolution, applicable across over 14 different sectors. Koa is specifically crafted for precise CRM functions and is assessed using Salesforce CRM Bench, incorporating genuine workflows such as opportunity updates, case routing, and follow-up scheduling. According to Salesforce, Koa achieves an 11% increase in accuracy for selecting appropriate actions and recalls customer context with a reliability that is 2.1 times greater than previous models. This innovative approach not only enhances efficiency but also significantly improves the overall customer experience across the board.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Azure Voice Live API
BLACKBOX AI
Database Mart
Hugging Face
LM-Kit.NET
Microsoft Foundry
Microsoft Foundry Models
NVIDIA Nemotron
NativeMind
Private Mind
Runpod
Salesforce
Salesforce Agentforce

Integrations

Azure Voice Live API
BLACKBOX AI
Database Mart
Hugging Face
LM-Kit.NET
Microsoft Foundry
Microsoft Foundry Models
NVIDIA Nemotron
NativeMind
Private Mind
Runpod
Salesforce
Salesforce Agentforce

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Microsoft

Founded

1975

Country

United States

Website

microsoft.com

Vendor Details

Company Name

Salesforce

Founded

1999

Country

United States

Website

www.salesforce.com/agentforce/koa/

Product Features

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