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Description
The LIVE 360° Customer Service assessment can be tailored to fit the specific needs and requirements of your organization. As noted by McKinsey in 2017, “To excel with customers, frontline employees need high-level service from core support functions.” Performax360 is facilitating enhanced collaboration and cross-functional partnerships within customer service teams. This platform, known as Performax360, is a Cloud-based Software as a Service (SaaS) solution that offers four different hosting options for deployment. Engaging multiple stakeholders is crucial for both strategic and operational decision-making, whether it pertains to an internal function, project, or initiative. When employees, customers, and partners collaborate in real-time, they contribute to the co-creation of innovative products and services while addressing challenges in unique ways. By fostering continuous touchpoints with stakeholders, from executive management to frontline employees, as well as customers and partners, organizations can significantly improve the effectiveness of their strategy execution. Ultimately, this approach not only streamlines processes but also enhances the overall customer experience.
Description
Retailers frequently face the challenge of managing a youthful and often temporary workforce, making it difficult to establish a strong connection to their brand. To enhance communication, collaboration, and overall training, it is essential to cultivate a welcoming atmosphere for both front-line employees and their managers through a vibrant online community that equips them with all the necessary resources to excel in their roles. Traction Retail offers a tailored solution built on the Salesforce platform, effectively bridging the gap between retailers and their mobile workforce. Emphasizing performance, self-sufficiency, and open communication, Traction Retail enhances the customer experience across all employees, locations, and brands. By streamlining communication and harmonizing operations across various stores, it encourages stronger ties between corporate headquarters, key stakeholders, and sales associates. Additionally, it simplifies scheduling, task management, and training processes through user-friendly automated tools that benefit both store managers and head office personnel, ultimately creating a more cohesive working environment. This comprehensive approach not only boosts efficiency but also fosters a sense of belonging among employees.
API Access
Has API
API Access
Has API
Integrations
Salesforce
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Performax
Founded
2015
Country
United States
Website
www.performax360.com
Vendor Details
Company Name
Traction on Demand
Founded
2007
Country
Canada
Website
www.tractionretail.ca
Product Features
Business Intelligence
Ad Hoc Reports
Benchmarking
Budgeting & Forecasting
Dashboard
Data Analysis
Key Performance Indicators
Natural Language Generation (NLG)
Performance Metrics
Predictive Analytics
Profitability Analysis
Strategic Planning
Trend / Problem Indicators
Visual Analytics
Product Features
Retail Execution
AI / Image Recognition
Collaboration Tools
Data Collection
Inspection
Pricing / Placement Optimization
Product Education
Product Promotion Strategy
Retail Site Audit
Workforce Management