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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

The LIVE 360° Customer Service assessment can be tailored to fit the specific needs and requirements of your organization. As noted by McKinsey in 2017, “To excel with customers, frontline employees need high-level service from core support functions.” Performax360 is facilitating enhanced collaboration and cross-functional partnerships within customer service teams. This platform, known as Performax360, is a Cloud-based Software as a Service (SaaS) solution that offers four different hosting options for deployment. Engaging multiple stakeholders is crucial for both strategic and operational decision-making, whether it pertains to an internal function, project, or initiative. When employees, customers, and partners collaborate in real-time, they contribute to the co-creation of innovative products and services while addressing challenges in unique ways. By fostering continuous touchpoints with stakeholders, from executive management to frontline employees, as well as customers and partners, organizations can significantly improve the effectiveness of their strategy execution. Ultimately, this approach not only streamlines processes but also enhances the overall customer experience.

Description

Octaware's innovative employee relationship management (ERM) application offers a significant opportunity for productivity enhancement for small to medium-sized enterprises. PowerERM serves as a comprehensive ERM software solution that oversees and synchronizes all employee-related activities, spanning from recruitment to termination, while also incorporating training functionalities. Developed on the Microsoft .Net web platform, PowerERM boasts enterprise-wide capabilities that facilitate cross-departmental integration within the organization. This unified system effectively manages various business processes, including recruitment, training, employee self-service options (such as leave requests, reimbursements, travel, and visa applications), loans, appraisals, eNews, payroll, and employee separation. Notably, the product is designed with role-based access and is capable of operating across multiple geographic locations and currencies, ensuring adaptability for diverse business environments. Furthermore, its user-friendly interface streamlines employee interactions, making it easier for organizations to maintain efficient HR operations.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Oracle Database
SQL Server

Integrations

Oracle Database
SQL Server

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Performax

Founded

2015

Country

United States

Website

www.performax360.com

Vendor Details

Company Name

Octaware Gulf

Country

United States

Website

octaware.com/products/powererm/

Product Features

Business Intelligence

Ad Hoc Reports
Benchmarking
Budgeting & Forecasting
Dashboard
Data Analysis
Key Performance Indicators
Natural Language Generation (NLG)
Performance Metrics
Predictive Analytics
Profitability Analysis
Strategic Planning
Trend / Problem Indicators
Visual Analytics

Product Features

Employee Engagement

Benchmarking
Cultural Alignment
Employee Awards
Employee Guides
Employee Recognition
Feedback Management
Goal Management
Health & Wellness Programs
Performance Management
Pulse Surveys

Alternatives

Alternatives

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Mechsoft Digital Technologies Pvt. Ltd.