Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
The LIVE 360° Customer Service assessment can be tailored to fit the specific needs and requirements of your organization. As noted by McKinsey in 2017, “To excel with customers, frontline employees need high-level service from core support functions.” Performax360 is facilitating enhanced collaboration and cross-functional partnerships within customer service teams. This platform, known as Performax360, is a Cloud-based Software as a Service (SaaS) solution that offers four different hosting options for deployment. Engaging multiple stakeholders is crucial for both strategic and operational decision-making, whether it pertains to an internal function, project, or initiative. When employees, customers, and partners collaborate in real-time, they contribute to the co-creation of innovative products and services while addressing challenges in unique ways. By fostering continuous touchpoints with stakeholders, from executive management to frontline employees, as well as customers and partners, organizations can significantly improve the effectiveness of their strategy execution. Ultimately, this approach not only streamlines processes but also enhances the overall customer experience.
Description
Octaware's innovative employee relationship management (ERM) application offers a significant opportunity for productivity enhancement for small to medium-sized enterprises. PowerERM serves as a comprehensive ERM software solution that oversees and synchronizes all employee-related activities, spanning from recruitment to termination, while also incorporating training functionalities. Developed on the Microsoft .Net web platform, PowerERM boasts enterprise-wide capabilities that facilitate cross-departmental integration within the organization. This unified system effectively manages various business processes, including recruitment, training, employee self-service options (such as leave requests, reimbursements, travel, and visa applications), loans, appraisals, eNews, payroll, and employee separation. Notably, the product is designed with role-based access and is capable of operating across multiple geographic locations and currencies, ensuring adaptability for diverse business environments. Furthermore, its user-friendly interface streamlines employee interactions, making it easier for organizations to maintain efficient HR operations.
API Access
Has API
API Access
Has API
Integrations
Oracle Database
SQL Server
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Performax
Founded
2015
Country
United States
Website
www.performax360.com
Vendor Details
Company Name
Octaware Gulf
Country
United States
Website
octaware.com/products/powererm/
Product Features
Business Intelligence
Ad Hoc Reports
Benchmarking
Budgeting & Forecasting
Dashboard
Data Analysis
Key Performance Indicators
Natural Language Generation (NLG)
Performance Metrics
Predictive Analytics
Profitability Analysis
Strategic Planning
Trend / Problem Indicators
Visual Analytics
Product Features
Employee Engagement
Benchmarking
Cultural Alignment
Employee Awards
Employee Guides
Employee Recognition
Feedback Management
Goal Management
Health & Wellness Programs
Performance Management
Pulse Surveys