Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Frontier AI labs use Patronus AI to train models and agents on realistic, multi-step work. The company designs reinforcement learning environments modeled on everyday digital tasks, from writing and shipping code to operating websites, resolving customer support requests, and completing financial workflows. Every environment combines replicas of real software with task definitions and reward signals, and it introduces the friction agents meet in practice, including slow responses, changing interfaces, and interruptions. Alongside these environments, Patronus AI researches Digital World Models: AI models that learn how software environments respond to an agent’s actions, making it possible to create new training environments automatically and keep them challenging as model capabilities grow. Labs apply this work across post-training, benchmarking, and evaluation.
Description
Salesforce Koa represents the company's inaugural CRM reasoning model tailored for Agentforce, developed using NVIDIA Nemotron and enhanced by 27 years of accumulated Salesforce CRM expertise to navigate intricate, multi-step tasks in enterprise environments. Rooted in nearly three decades of CRM application experience, it has undergone additional training on a unique synthetic dataset that reflects authentic business processes, workflows, and operational regulations. The scenarios employed during training are designed to replicate the reasoning, tool utilization, and decision-making processes that Agentforce agents engage in throughout the customer journey, which includes activities like lead generation, opportunity qualification, and service case resolution, applicable across over 14 different sectors. Koa is specifically crafted for precise CRM functions and is assessed using Salesforce CRM Bench, incorporating genuine workflows such as opportunity updates, case routing, and follow-up scheduling. According to Salesforce, Koa achieves an 11% increase in accuracy for selecting appropriate actions and recalls customer context with a reliability that is 2.1 times greater than previous models. This innovative approach not only enhances efficiency but also significantly improves the overall customer experience across the board.
API Access
Has API
Yes
API Access
Has API
No
Integrations
NVIDIA Nemotron
No
Salesforce
No
Salesforce Agentforce
No
Integrations
NVIDIA Nemotron
Yes
Salesforce
Yes
Salesforce Agentforce
Yes
Pricing Details
Custom pricing based on project scope. Contact Patronus AI to discuss.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Patronus AI
Founded
2023
Country
United States
Website
www.patronus.ai/
Vendor Details
Company Name
Salesforce
Founded
1999
Country
United States
Website
www.salesforce.com/agentforce/koa/
Product Features
Artificial Intelligence
Chatbot
No
For Healthcare
No
For Sales
No
For eCommerce
No
Image Recognition
No
Machine Learning
Yes
Multi-Language
No
Natural Language Processing
Yes
Predictive Analytics
No
Process/Workflow Automation
No
Rules-Based Automation
No
Virtual Personal Assistant (VPA)
No