Compare Parlant vs. Text

Parlant is an open-source framework that is ready for production and designed specifically for creating AI chat agents that adhere to compliance standards while effectively managing increasing complexity. It empowers developers to construct conversational agents that are adaptive, iterative, and transparent by utilizing natural-language behavior modeling techniques which include various elements like guidelines, journeys, canned responses, retrievers, glossaries, and tools, all of which can be version-controlled through Git. The framework's guidelines allow for nuanced adjustments to agent behavior based on context, while journeys outline multi-step interaction pathways; canned responses maintain uniformity in critical situations, and explainability tools offer insights into the reasoning behind decisions made by the agents. Additionally, the tools necessitate alignment with guidelines for operation, creating a clear distinction between business logic and conversational behavior, which facilitates collaboration between developers and business professionals. Moreover, built-in functionalities such as session persistence, tracking of tool results across sessions, and an easily integrable React chat widget further enhance the installation process, making it straightforward for developers to implement. This comprehensive approach ensures that users can create highly functional and compliant conversational agents tailored to specific needs.

Most platforms close tickets. Text closes sales. It’s an AI customer service platform - AI agent, live chat, help desk, and reporting in one place. Automate support, capture leads, and generate revenue from conversations that most platforms just close. Your support team talks to more buyers in a week than most sales teams see in a month. Most businesses call that a cost center. We call it an opportunity. • AI agent — resolves FAQs, returns, and order status end to end, so your team handles only what needs a human • Live chat — triggers proactive conversations based on visitor behavior, so browsers convert before they leave • Help desk — routes every conversation to the right agent with full context, so nothing gets lost • Copilot — works alongside agents, suggesting replies and surfacing customer history, so every response is accurate and fast • Lead capture — qualifies visitors after hours, so every follow-up starts with context, not a cold opener • Workflows — connects Text to your tools so routing, tagging, and notifications run automatically • Product recommendations — surfaced in chat from catalog data, so every support conversation is a sales opportunity • Intent-based routing — scores and routes conversations automatically, so high-value chats reach the right person instantly All channels in one inbox. AI tone and behavior are fully configurable. Real-time supervision, human takeover at any point. A support operation that runs 24/7, qualifies every lead, recovers abandoned carts, and generates measurable revenue. Quick and easy setup. No engineers required. • 35,000+ companies - PayPal, IKEA, Mercedes-Benz. • 14-day free trial, no credit card required.