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Description
ParcelWILL is CWILL’s all-in-one post-purchase management platform designed to transform how Shopify DTC brands handle fulfillment and returns. Previously known as ParcelPanel, the updated solution unifies order tracking, automated returns, and shipping protection under one dashboard. Merchants can replace generic carrier pages with branded tracking experiences that reduce “Where is my order?” inquiries by up to 75%. Automated notifications and real-time updates keep customers informed, building trust and driving repeat purchases. The returns and exchanges system prioritizes exchange-first workflows, helping brands recover lost revenue instead of issuing refunds. A self-service portal reduces manual support workload while streamlining operations for internal teams. Shipping protection options at checkout safeguard margins and resolve claims quickly, minimizing friction. ParcelWILL integrates with 50+ Shopify apps and supports 1,400+ global carriers for comprehensive tracking coverage. Built for Shopify certification ensures security, performance, and seamless compatibility. With measurable improvements in retention and repeat sales, ParcelWILL turns post-purchase moments into long-term revenue opportunities.
Description
Leading DTC brands rely on Tailed to stop fraudulent returns from being automatically reimbursed. Fraudsters will spread the word about your brand's vulnerability after securing a false refund. Fraudsters will initiate a return once the merchandise has been received and request a label. Fraudsters alter the return label’s shipping address to redirect the package to an address near but not at the original destination. A refund is automatically triggered based on the way your brand processes refunds during "in-transit", "delivered", or "delivered". Retailers who use Tailed have seen a significant reduction in FTID fraud. After integrating Tailed, one apparel brand reduced its FTID rate from 14.3% to 0%. Tailed's automation, which saves time and resources, has been confirmed by their Fraud Analyst.
API Access
Has API
API Access
Has API
Integrations
CWILL
Dianxiaomi
EComposer
Fera
Flits
Judge.me
Klaviyo
Omnisend
PageFly
Sendcloud
Integrations
CWILL
Dianxiaomi
EComposer
Fera
Flits
Judge.me
Klaviyo
Omnisend
PageFly
Sendcloud
Pricing Details
$11 per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
CWILL
Founded
2014
Country
United States
Website
www.cwill.com/parcelwill/
Vendor Details
Company Name
Tailed
Founded
2023
Country
United States
Website
tailed.ai/
Product Features
Returns Management
3PL / ERP Integration
Automated Exchanges
Branded Experience
Custom Return Policy
Inventory Management
One-Click Returns Processing
Returns Analytics
Shopper Self-Service
Smart Data Collection