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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

ParcelWILL is CWILL’s all-in-one post-purchase management platform designed to transform how Shopify DTC brands handle fulfillment and returns. Previously known as ParcelPanel, the updated solution unifies order tracking, automated returns, and shipping protection under one dashboard. Merchants can replace generic carrier pages with branded tracking experiences that reduce “Where is my order?” inquiries by up to 75%. Automated notifications and real-time updates keep customers informed, building trust and driving repeat purchases. The returns and exchanges system prioritizes exchange-first workflows, helping brands recover lost revenue instead of issuing refunds. A self-service portal reduces manual support workload while streamlining operations for internal teams. Shipping protection options at checkout safeguard margins and resolve claims quickly, minimizing friction. ParcelWILL integrates with 50+ Shopify apps and supports 1,400+ global carriers for comprehensive tracking coverage. Built for Shopify certification ensures security, performance, and seamless compatibility. With measurable improvements in retention and repeat sales, ParcelWILL turns post-purchase moments into long-term revenue opportunities.

Description

Effortlessly create labels, process refunds, and send emails to streamline your shopping experience and save valuable time. Tailor your portal and communications to match the aesthetic of your brand’s website. Our pricing model is determined by the quantity of returns you handle monthly, allowing for a decrease in cost per return as your return volume increases. Additionally, we provide annual contracts for retailers seeking a budget-friendly alternative. This approach not only enhances efficiency but also ensures that you can better manage your resources.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

FedEx Ship Manager Yes 
ShipStation Yes 
Shippo Yes 
Shopify Yes 
Shopify Plus Yes 
Axis LMS Yes 
Fera Yes 
GemPages Yes 
Growave Yes 
Intercom Yes 
Klaviyo Yes 
Loox Yes 
PageFly Yes 
Ryviu Yes 
Sendcloud Yes 
Shopify Email Yes 
Shopify Flow Yes 
Stamped Yes 
UPS Ready Yes 
Zendesk Yes 

Integrations

FedEx Ship Manager Yes 
ShipStation Yes 
Shippo Yes 
Shopify Yes 
Shopify Plus Yes 
Axis LMS No 
Fera No 
GemPages No 
Growave No 
Intercom No 
Klaviyo No 
Loox No 
PageFly No 
Ryviu No 
Sendcloud No 
Shopify Email No 
Shopify Flow No 
Stamped No 
UPS Ready No 
Zendesk No 

Pricing Details

$11 per month
Free Trial Yes 
Free Version No 

Pricing Details

$10 per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

CWILL

Founded

2014

Country

United States

Website

www.cwill.com/parcelwill/

Vendor Details

Company Name

Shopify

Founded

2006

Country

Canada

Website

www.returnmagic.com

Product Features

Returns Management

3PL / ERP Integration No 
Automated Exchanges No 
Branded Experience No 
Custom Return Policy No 
Inventory Management No 
One-Click Returns Processing No 
Returns Analytics No 
Shopper Self-Service No 
Smart Data Collection No 

Product Features

Returns Management

3PL / ERP Integration Yes 
Automated Exchanges Yes 
Branded Experience No 
Custom Return Policy Yes 
Inventory Management No 
One-Click Returns Processing Yes 
Returns Analytics Yes 
Shopper Self-Service Yes 
Smart Data Collection No 

Alternatives

Alternatives

Return Prime Reviews

Return Prime

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