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Average Ratings 0 Ratings

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ease
features
design
support

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Description

Service-oriented companies often suffer from disorganized and inefficient issue diagnostics, leading to unnecessary technician visits, excessive returns of parts, and a significant occurrence of "no fault found." The PTC Service Knowledge and Diagnostics solution offers a sophisticated approach with connected interactive diagnostics that not only automates the identification of issues but also facilitates remote diagnostics for smart, connected products (SCP) through an advanced knowledge base system. Stay informed about the latest developments from PTC and discover the innovative releases and future vision of Service Knowledge and Diagnostics (SKD). By implementing PTC's solutions, the automotive sector has seen a notable increase in service call and dispatch avoidance, exceeding 20 percent. Moreover, resolution times have improved dramatically, with reductions ranging from 20 to 75 percent, while enabling the instant sharing of innovative solutions. Additionally, diagnostic steps per call have been decreased by 40 percent, leading to lower service and warranty costs and significantly enhancing equipment uptime. These advancements underscore the transformative impact of employing PTC's diagnostic tools in service delivery.

Description

SOTI MobiControl makes Enterprise Mobility Management easier than ever. It allows companies to securely manage any device, endpoint, and any form factor with any operating system throughout their entire lifespan. SOTI XSight, a diagnostic intelligence tool that enables rapid resolution of mobile and app device issues by pairing SOTI MobiControl and SOTI XSight. IT administrators can increase performance and lower operating costs by leveraging advanced analytics and diagnostics to improve business-critical mobility.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

No images available

Integrations

CopperheadOS
Hypergate Authenticator
Hypergate Files
IntelliTrack®
OKKAMI
Pradeo
WiseMo Remote Desktop
Zimperium Mobile Threat Defense (MTD)

Integrations

CopperheadOS
Hypergate Authenticator
Hypergate Files
IntelliTrack®
OKKAMI
Pradeo
WiseMo Remote Desktop
Zimperium Mobile Threat Defense (MTD)

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

PTC

Founded

1984

Country

United States

Website

www.ptc.com/en/products/service-knowledge-diagnostics

Vendor Details

Company Name

SOTI

Founded

1995

Country

Canada

Website

www.soti.net/products/soti-mobicontrol/

Product Features

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Work Instructions

Branding & Style Sheets
Content Management System
Drag and Drop
Dynamic Tags
Employee Feedback
Guide Approval Workflows
Media Editor
Multi-Brand Publishing
Rich Text Editor
SSO (SAML)
Translations
User Management
Version Control

Product Features

Mobile Device Management (MDM)

Automatic Device Recognition
Data Management
Deployment Management
Inventory Management
Maintenance Utilities
Procurement Management
Remote Update / Installation
Software Management
Synchronization Management
Wireless Network Support

RMM

Deployment Management
For MSPs
IT Asset Management
Mobile Access
Network Monitoring
Patch Management
Real-time Alerts
Remediation Management

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