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Average Ratings 0 Ratings

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ease
features
design
support

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Description

Service-oriented companies often suffer from disorganized and inefficient issue diagnostics, leading to unnecessary technician visits, excessive returns of parts, and a significant occurrence of "no fault found." The PTC Service Knowledge and Diagnostics solution offers a sophisticated approach with connected interactive diagnostics that not only automates the identification of issues but also facilitates remote diagnostics for smart, connected products (SCP) through an advanced knowledge base system. Stay informed about the latest developments from PTC and discover the innovative releases and future vision of Service Knowledge and Diagnostics (SKD). By implementing PTC's solutions, the automotive sector has seen a notable increase in service call and dispatch avoidance, exceeding 20 percent. Moreover, resolution times have improved dramatically, with reductions ranging from 20 to 75 percent, while enabling the instant sharing of innovative solutions. Additionally, diagnostic steps per call have been decreased by 40 percent, leading to lower service and warranty costs and significantly enhancing equipment uptime. These advancements underscore the transformative impact of employing PTC's diagnostic tools in service delivery.

Description

Implement comprehensive OTA software updates, edge data gathering, and diagnostic functions for any vehicle framework on a unified platform tailored for OEMs and the software-defined vehicle landscape. Expedite product launches, reduce recall incidents, and enhance customer satisfaction with a renowned connected vehicle platform that grows alongside your needs. Leverage the Sibros Deep Connected Platform to enhance fleet health, refine future product designs, decrease recall issues, and explore innovative connected services. Transmit secure software updates to every ECU, addressing coding errors, lowering recall expenses, or enhancing vehicle capabilities and performance from anywhere at any time using OTA Deep Updater. Improve fleet health and open up new revenue streams through the collection of deep, high-quality, and actionable vehicle data from all ECUs with OTA Deep Logger. Simplify maintenance tasks and elevate connected service offerings by activating secure user and diagnostic commands for any ECU, ensuring a seamless integration of technology into the automotive experience. This holistic approach not only fosters innovation but also drives efficiency across the board.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

AWS IoT
Amazon Kinesis
Amazon RDS
Amazon S3
Amazon Web Services (AWS)
Google Cloud Platform
MQX RTOS
Microsoft Azure
TouchGFXDesigner

Integrations

AWS IoT
Amazon Kinesis
Amazon RDS
Amazon S3
Amazon Web Services (AWS)
Google Cloud Platform
MQX RTOS
Microsoft Azure
TouchGFXDesigner

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

PTC

Founded

1984

Country

United States

Website

www.ptc.com/en/products/service-knowledge-diagnostics

Vendor Details

Company Name

Sibros

Country

United States

Website

www.sibros.com

Product Features

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Work Instructions

Branding & Style Sheets
Content Management System
Drag and Drop
Dynamic Tags
Employee Feedback
Guide Approval Workflows
Media Editor
Multi-Brand Publishing
Rich Text Editor
SSO (SAML)
Translations
User Management
Version Control

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