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Description
Service-oriented companies often suffer from disorganized and inefficient issue diagnostics, leading to unnecessary technician visits, excessive returns of parts, and a significant occurrence of "no fault found." The PTC Service Knowledge and Diagnostics solution offers a sophisticated approach with connected interactive diagnostics that not only automates the identification of issues but also facilitates remote diagnostics for smart, connected products (SCP) through an advanced knowledge base system. Stay informed about the latest developments from PTC and discover the innovative releases and future vision of Service Knowledge and Diagnostics (SKD). By implementing PTC's solutions, the automotive sector has seen a notable increase in service call and dispatch avoidance, exceeding 20 percent. Moreover, resolution times have improved dramatically, with reductions ranging from 20 to 75 percent, while enabling the instant sharing of innovative solutions. Additionally, diagnostic steps per call have been decreased by 40 percent, leading to lower service and warranty costs and significantly enhancing equipment uptime. These advancements underscore the transformative impact of employing PTC's diagnostic tools in service delivery.
Description
ShopLite empowers local repair shops to thrive in the modern mobile landscape. With a refreshing and user-friendly approach to managing your business, this all-in-one solution allows you to operate your shop from virtually anywhere and at any time. You can easily connect with nearby parts suppliers, conduct vehicle diagnostics, carry out repairs, and deliver top-notch customer service. By simply entering a VIN, you can generate repair estimates in just 30 seconds, leveraging comprehensive labor and parts guides from American, Japanese, and European manufacturers to provide immediate quotes to your clientele. The platform also features a robust search function that lets you find parts with real-time availability and pricing from your chosen local vendors. You can place precise orders by scanning VINs, utilizing under-hood diagrams, and selecting between original or aftermarket components. Payment options include Bill Me Later or Pay-now, with secure transactions facilitated through PCI-compliant Visa and MasterCard options. Additionally, your technicians will benefit from on-the-go access to built-in diagnostics and maintenance guidelines through their smart devices, ensuring efficiency and accuracy in every job. Overall, ShopLite revolutionizes the way repair centers operate, making it easier to manage business operations while enhancing service quality.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
PTC
Founded
1984
Country
United States
Website
www.ptc.com/en/products/service-knowledge-diagnostics
Vendor Details
Company Name
SHIFTMobility
Founded
2009
Country
United States
Website
shiftmobility.com
Product Features
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Work Instructions
Branding & Style Sheets
Content Management System
Drag and Drop
Dynamic Tags
Employee Feedback
Guide Approval Workflows
Media Editor
Multi-Brand Publishing
Rich Text Editor
SSO (SAML)
Translations
User Management
Version Control
Product Features
Auto Repair
Billing & Invoicing
CRM
Digital Vehicle Inspections (DVI)
Inventory Management
Labor Rates
Maintenance Scheduling
Parts Management
Quotes / Estimates
Service History
VIN Lookup
Vehicle Tracking
Work Order Management