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Description
Computer-aided dispatch systems empower dispatchers to manage numerous incidents simultaneously while effectively deploying patrol officers. With an optimized dispatch framework, you can streamline the process of sending out calls, offer timely updates to officers in the field, and earn accolades from clients for your swift response times. Whenever dispatchers or patrol officers have feedback, they can seamlessly add it to the call, complete with time-stamps for accurate record-keeping. In the event of natural disasters, collaboration between security companies becomes essential; therefore, dispatch can integrate multiple agencies or companies into a single call, ensuring that you have all necessary resources at your disposal. Furthermore, you can effortlessly attach documents, including photos, to the call; these images will be included in the PDFs of closed cases and can be configured to show up in both automated and manual activity reports. If you encounter a person or vehicle related to your service call—whether from your existing records or as a new entry—you can conveniently link them to the call, enhancing the overall efficiency and accuracy of the dispatch process. This interconnectivity not only aids in real-time decision-making but also facilitates better communication among all parties involved.
Description
Upper Route Planner is a delivery operations platform that helps businesses plan routes, dispatch drivers, track deliveries, manage fleets, and communicate with customers from one system. It is designed for teams that want to replace spreadsheets, disconnected dispatch tools, and multiple dashboards with a single operating system for route-based work. The platform supports route optimization, driver mobile workflows, proof of delivery, live tracking, stop notifications, analytics, APIs, and integrations with ecommerce, CRM, telematics, and finance tools. Upper Crew gives multi-vehicle teams a central workspace for planning routes, assigning stops, monitoring drivers, and managing customer-facing delivery activity. The Customer Notifications Suite helps reduce “where is my driver” calls by sending branded tracking pages, live ETAs, geofenced updates, delivery confirmations, and alerts by SMS, email, or WhatsApp. AI Dispatcher helps automate sequencing, rerouting, driver matching, service-time learning, workload balancing, and capacity-aware planning. Upper Fleet connects vehicle records, fuel card data, inspections, maintenance schedules, telematics, and route-linked reporting so teams can understand operational cost more clearly. The platform serves industries such as waste hauling, distribution, medical courier, catering, HVAC, field service, parts delivery, beverage, landscaping, and many other stop-based operations. By connecting every route, driver, vehicle, customer, and delivery event, Upper Route Planner helps businesses improve dispatch speed, route accuracy, delivery visibility, and fleet performance.
API Access
Has API
API Access
Has API
Integrations
Asana
Benchmark
BigCommerce
BigMailer
Gmail
Google Forms
Google Maps
Google Sheets
Google Tasks
Gravity Forms
Integrations
Asana
Benchmark
BigCommerce
BigMailer
Gmail
Google Forms
Google Maps
Google Sheets
Google Tasks
Gravity Forms
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Kerkton Security Technologies
Founded
2016
Country
United States
Website
www.kerkton.com/computer-aided-dispatch
Vendor Details
Company Name
Upper Inc.
Country
Canada
Website
www.upperinc.com
Product Features
Physical Security
Checkpoint Tracking
Customer Management
Data Collection
Event Management
Incident Management
Investigation Management
Multiple Alarm Queues
Product Features
Food Delivery
Delivery Tracking
Dispatch Management
For Restaurants
Gift Card Management
Menu Management
Online Ordering
Order Management
Routing
Sales Trend Analysis
Supports Loyalty Program
Route Planning
Capacity Planning
Drag & Drop Scheduling
Driver Management
Emergency Dispatch
GPS Tracking
Performance Metrics
Route Costing
Territory Management