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Description
Orion Alerts serves as a comprehensive video surveillance and intelligence system tailored for organizations that oversee IP cameras at various locations. Operating on the Linux-based Nebula OS, it integrates video management features for real-time viewing, playback, and alert notifications with advanced AI analytics capable of detecting intrusions, PPE violations, smoke, loitering, and occupancy levels. The platform includes camera health monitoring to assess device functionality, recording capabilities, storage status, and network connectivity, while asset tracking and AMC management streamline the organization of equipment, warranties, service agreements, and maintenance schedules. It facilitates connections with compatible cameras and recording devices through protocols like ONVIF, RTSP, and specific vendor SDKs, depending on model compatibility. Video and AI processing occur on a dedicated local appliance or server, while Orion Cloud offers a centralized, multi-site overview of alerts along with camera health and maintenance records. This system is essential for system integrators and security teams to enhance surveillance, ensure safety, and manage equipment efficiently across varied environments such as manufacturing plants, warehouses, and educational campuses. Additionally, its robust analytics empower organizations to make data-driven decisions for improved security infrastructure.
Description
Tech-Support Pro is a software solution designed for OEM equipment manufacturers that manages support cases and service histories. Support teams can easily access equipment information by searching serial numbers, checking specifications, warranty expiration dates, and reviewing previous support interactions. Team members have the ability to document each support engagement with detailed notes, status updates, warranty data, and the reason for the call, while also keeping a distinct technical service log for tasks like repairs, replacing parts, and updating firmware. The software features a knowledge base that connects common issues with their resolutions, tailored to specific machine models. Furthermore, it facilitates tracking escalations with due dates, follow-up tasks, and warranty cost evaluations based on the model. Users can take advantage of an Android app that allows for live phone-camera sharing to provide remote support, and it includes single sign-on for ease of access. Monthly billing is structured according to the number of support agents, with options for Enterprise plans tailored to accommodate larger teams, ensuring flexibility for various organizational needs. This comprehensive system ultimately enhances the efficiency and effectiveness of technical support teams in managing their workflows.
API Access
Has API
Yes
API Access
Has API
No
Integrations
WhatsApp
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$99/month
Free Trial
No
Free Version
No
Deployment
Web-Based
No
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
Yes
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Global Ace Technology Pvt. Ltd.
Country
India
Website
orionalerts.com
Vendor Details
Company Name
KeplaCloud
Founded
2026
Country
United States
Website
keplacloud.com/tech-support-pro
Product Features
Product Features
Help Desk
Alerts / Escalation
No
Automated Routing
No
Community Forums
No
Customizable Branding
No
Document Storage
No
Email Integration
No
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
No
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
No
Service Level Agreement (SLA) Management
No
Ticket Management
No
