Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Manage orders via various channels including websites, telesales, EPOS systems, trade counters, and ecommerce platforms for both retail and trade clients. Telesales play an essential role in any direct sales operation, addressing customer inquiries, resolving complaints, and processing orders efficiently. Cyrane provides extensive tools designed to empower telesales and customer service representatives to manage every facet of customer service and order management seamlessly. Features such as trade account and retail pricing, integration of promotional offers and media codes, customer notes, reminders, gift messages, and product personalization are all incorporated. The automatic stock allocation system safeguards against overselling by providing full visibility of stock levels and allows for manual stock allocation when necessary, thereby enhancing flexibility in the order fulfillment process and enabling adjustments to address customer service challenges. Additionally, this comprehensive approach ensures that customer satisfaction remains a top priority throughout the order management system.
Description
Maximize your sales potential across both your online platforms and physical stores by ensuring that all sizes and product variations are available digitally. This approach significantly boosts conversion rates as it enhances customer satisfaction. The assortment you provide on your various digital sales channels and in specific regions is determined by tailored filters and settings. To mitigate the risk of overselling when multiple channels are linked to the same virtual inventory, a dynamic safety margin based on turnover rates is implemented. Additionally, digital orders are intelligently allocated among all stock locations by applying a diverse set of business rules. This strategy effectively reduces operational costs by making the most of your existing resources, such as utilizing staff downtime in stores. It also optimizes stock placement by considering local demand factors and prioritizing issues related to incomplete size ranges, misplaced returns, shipping expenses, and delivery timelines. By refining these processes, businesses can not only enhance efficiency but also improve overall customer experience and satisfaction.
API Access
Has API
API Access
Has API
Integrations
ChannelEngine
Pricing Details
$675 per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Cyrane Systems
Website
www.cyranesystems.com
Vendor Details
Company Name
Retail Unity
Founded
2016
Country
Netherlands
Website
www.retailunity.com
Product Features
Order Management
Back Order Management
Catalog Management
Inventory Management
Order Entry
Order Fulfillment
Order Tracking
Recurring Orders
Returns Management
Shipping Management
Special Order Management
Product Features
Order Management
Back Order Management
Catalog Management
Inventory Management
Order Entry
Order Fulfillment
Order Tracking
Recurring Orders
Returns Management
Shipping Management
Special Order Management