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Average Ratings 0 Ratings

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ease
features
design
support

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Description

Manage orders via various channels including websites, telesales, EPOS systems, trade counters, and ecommerce platforms for both retail and trade clients. Telesales play an essential role in any direct sales operation, addressing customer inquiries, resolving complaints, and processing orders efficiently. Cyrane provides extensive tools designed to empower telesales and customer service representatives to manage every facet of customer service and order management seamlessly. Features such as trade account and retail pricing, integration of promotional offers and media codes, customer notes, reminders, gift messages, and product personalization are all incorporated. The automatic stock allocation system safeguards against overselling by providing full visibility of stock levels and allows for manual stock allocation when necessary, thereby enhancing flexibility in the order fulfillment process and enabling adjustments to address customer service challenges. Additionally, this comprehensive approach ensures that customer satisfaction remains a top priority throughout the order management system.

Description

The SONIC platform transforms the business landscape by seamlessly integrating Electronic Point of Sale (EPOS), inventory management, repair scheduling, chip and pin processing, supplier connections, and website functionality, all while granting access to an exclusive trade-only marketplace. At the core of contemporary retail is exceptional customer service, and with SONIC, retailers are empowered to deliver high-quality assistance directly from a tablet or computer. Retailers can effortlessly manage sales transactions, handle orders, process payments, schedule repairs, provide valuable financing solutions, facilitate click and collect services, or extend additional insurance options, ensuring comprehensive oversight of the customer experience. Additionally, the Supplier – Retailer Partner Tool enhances the collaboration between retailers and suppliers, fostering interactions that benefit both parties effectively. This innovative approach not only simplifies operations but also strengthens relationships within the supply chain.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Patchworks

Integrations

Patchworks

Pricing Details

$675 per month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Cyrane Systems

Website

www.cyranesystems.com

Vendor Details

Company Name

Pursuit Software

Founded

2008

Country

United Kingdom

Website

pursuitsonic.com

Product Features

Order Management

Back Order Management
Catalog Management
Inventory Management
Order Entry
Order Fulfillment
Order Tracking
Recurring Orders
Returns Management
Shipping Management
Special Order Management

Product Features

Inventory Control

Allocation
Barcoding
Cost Tracking
Forecasting
Item Management
Order Management
Procurement Management
Reorder Management
SKU / UPC Codes
Serial Number Tracking
Supplier Management

Alternatives

Alternatives

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