Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Manage orders via various channels including websites, telesales, EPOS systems, trade counters, and ecommerce platforms for both retail and trade clients. Telesales play an essential role in any direct sales operation, addressing customer inquiries, resolving complaints, and processing orders efficiently. Cyrane provides extensive tools designed to empower telesales and customer service representatives to manage every facet of customer service and order management seamlessly. Features such as trade account and retail pricing, integration of promotional offers and media codes, customer notes, reminders, gift messages, and product personalization are all incorporated. The automatic stock allocation system safeguards against overselling by providing full visibility of stock levels and allows for manual stock allocation when necessary, thereby enhancing flexibility in the order fulfillment process and enabling adjustments to address customer service challenges. Additionally, this comprehensive approach ensures that customer satisfaction remains a top priority throughout the order management system.
Description
The SONIC platform transforms the business landscape by seamlessly integrating Electronic Point of Sale (EPOS), inventory management, repair scheduling, chip and pin processing, supplier connections, and website functionality, all while granting access to an exclusive trade-only marketplace. At the core of contemporary retail is exceptional customer service, and with SONIC, retailers are empowered to deliver high-quality assistance directly from a tablet or computer. Retailers can effortlessly manage sales transactions, handle orders, process payments, schedule repairs, provide valuable financing solutions, facilitate click and collect services, or extend additional insurance options, ensuring comprehensive oversight of the customer experience. Additionally, the Supplier – Retailer Partner Tool enhances the collaboration between retailers and suppliers, fostering interactions that benefit both parties effectively. This innovative approach not only simplifies operations but also strengthens relationships within the supply chain.
API Access
Has API
API Access
Has API
Integrations
Patchworks
Pricing Details
$675 per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Cyrane Systems
Website
www.cyranesystems.com
Vendor Details
Company Name
Pursuit Software
Founded
2008
Country
United Kingdom
Website
pursuitsonic.com
Product Features
Order Management
Back Order Management
Catalog Management
Inventory Management
Order Entry
Order Fulfillment
Order Tracking
Recurring Orders
Returns Management
Shipping Management
Special Order Management
Product Features
Inventory Control
Allocation
Barcoding
Cost Tracking
Forecasting
Item Management
Order Management
Procurement Management
Reorder Management
SKU / UPC Codes
Serial Number Tracking
Supplier Management